Kiefer Nissan

by Ramona Lambright on 03/29/2024

Save yourself the heartache and go ANYWHERE ELSE!!! Keifer Nissan has been nothing but a tragic disapointment and a comedy of errors in the mechanics department of which I can't even wrap my mind around such gross incompetence. I bought a brand new Nissan Leaf 2 years ago and paid extra for the Premium package so "you wont have to worry about a thing" direct quote from the manager. My car has been inoperable for almost 2 months now. The "premium package" covered a total of 5 days of rental cars only after it was diagnosed; which took 2 weeks to get it into the shop. Since then Nissan aloted an additional 10 days but otherwise I've been paying out of pocket for rental cars or ride sharing. They have one person who can work on the electric cars, they were unable to fix what is wrong; this being the second time I've had it serviced in 6 months, for a dangerous breaking issue (CAR RANDOMLY WONT STOP!!!) Since they FAILED to fix it appropriatly the first time it prompted an inspector to review it (taking additonal time) parts arrived broken and after waiting an additional two weeks for new part, they some how "couldn't find" the part that Nissan delivered to fix my car!!! WTF!!! I feel like the mechanics are two [non-permissible content removed] just scratching thier assess in the shop. Unless you want to be paying for a balloon car payment for a car that you CAN NOT drive while paying for rentals I would highly suggest you save your money and your sanity and shop elsewhere.

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by Jperki on 03/24/2015

I purchased a 2013 ford focus from this dealer and two weeks later I took it to oil can henrys for an oil change because the last service at the dealer was four months prior. During the oil change I was asked if the car was still under warranty because they detected a rear main seal leak and an oil leak. This car only had 23000 miles on it so I was very shocked. I called Kiefer the following Monday to find out why they didn't divulge this leak prior to my purchasing the car. They told me they would check the service records and call me back. Three hours later I had to call them again to get the information. Once again I was told they would call me back. They did call and I was told that there was nothing noted on the service record about a leak and that the tech who performed the service didn't remember anything wrong. I was further told that if it had a leak I should take it to a Ford dealer and have them fix it while it was still under the 3 year 30,000 mile power train warranty. Kiefer did not offer to put it up on their rack and verify the problem or anything. I was pretty much left to deal with this issue with no help from Kiefer. I understand the car was sold without a warranty, but to not disclose something that was easily found during a standard oil change is just not good service and puts me in a situation where I cannot recommend this dealership or service department to others, and they have forever lost my business. In the end I did take my car to my local Ford dealer and they are repairing it under warranty and supplying me with a loaner free of charge while the repairs are being made. Kiefer could have done the same thing prior to selling this car and it wouldn't have cost them anything. now it has cost them potential future business.

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by BEAVERLEAF on 05/15/2014

I inquired by telephone about the features of a new 2013 Nissan Leaf that this dealership advertised for lease in newspaper. The sales person did not know the answers, asked for my name and number and said she would find out from her sales manager and call me back. Three days later I received a call from another sales person, asking if I was still interested in buying a new 2014 Leaf. I repeated my request for information on the advertised Leaf. She also did not have the information and said she would get it and call me back in 15 minutes. She called about an hour later and supplied all of the information except the requested "drive-away cost" which she did not mention. When I told her that the advertised vehicle, a hard to sell left over, did not have the features I wanted she immediately tried to sell me on a new 2014, making it clear that the advertised, low monthly payment lease of a leftover vehicle lease was bait to draw potential customers into the show room where sales personnel use persuasive skill to sell a higher priced vehicle. I own a 2011 Leaf and know much more than the service manager and service writers do about the Leaf than they do. So I decided to drive 40 miles to Lithia Nissan in Eugene Oregon to have my Leaf serviced because they have the knowledge and capability to service this amazing vehicle as well as effectively market it.

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