Bob Moore Mazda
Customer Reviews of Bob Moore Mazda
Great Buying Experience
byon 01/02/2020
We had the absolutely best experience with the staff at Bob Moore Mazda. We originally went for service on our 2010 CX-9, and we were immediately blown away with the friendliness and customer-first atmosphere. Matt, the service advisor, was clear with how much things would cost and answered our questions about an additional service we had thought about getting (an alignment). One thing that stood out to me about Matt was that he was completely upfront: he said that we probably didn't need an alignment, but that the techs would check and let us know. He totally could have just punched it in for them to do and pad their bill (since we were thinking about it), but he didn't. Also, you know how it feels dealerships are always trying to get you to change out filters and other little things (and it always feels shady)? Well, he actually sent us a PICTURE of our cabin air filter so we could see exactly how disgusting it was! The service department was awesome, and I would recommend them to anyone and everyone. They also give a great military discount. As we waited for our car to be serviced we were offered sodas, water, snacks, and there is even a fabulous latte machine! We decided to look at a 2020 CX-9 sitting on the showroom floor, and then, long story short, decided to buy one! Justin and Devon Tremain were absolute sweethearts as they helped us. We never felt pressured in any way, and felt like we were being treated like valued friends would be. It's the little things: I've been on test drives before where the salesman wanted to sit in the passenger seat so that he could show off all the features. That's all well and good, but I like to sit in the front, since that's where I will be most of the time! Well, here, Justin and Devon didn't even make the slightest motion toward the front seat. They took us on a long test drive, letting both my husband and me drive it, as well as out on the highway. I was pretty picky with my specifications, but Justin and Devon never asked me to settle for less than exactly what I wanted, even though it meant a lot more work for them, as they had to get the car from a different dealership. When the car arrived, Justin pointed out a tiny flaw in the windshield and gave us a few options on how they could make it right. I feel like they are very trustworthy, and I cannot emphasis enough how well we were treated. We decided to finance the vehicle, and working with Robert Smith in Finance was a dream. He had everything laid out, and wasn't fazed in the slightest by any of our questions (this is our first new car, so we wanted to make sure everything was right!). Robert was very friendly, and made sure we had all our options laid out, but never pressured us for any additional packages or services. In summary, buy a car from Bob Moore Mazda. Take your car there for service. You will be delighted you did!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
The Chapmans
byon 02/10/2019
Mark Zachery was extremely helpful during our visit to Bob Moore Mazda. He was very knowledgeable and friendly.
Excellent Mazda dealership
byon 09/07/2017
I'm the type of person that does a lot of research and reviews nearly everything before making a purchase. After deciding that Mazda was likely the best choice, I looked around and ended up at Bob Moore Mazda. I'm now on my 3rd car from Bob Moore Mazda. Terry has earned my business each time, is a great guy, and is a key reason that I continue to go back. Service is also why I have stayed with Bob Moore. Their Service department is the best! They've consistently gone above and beyond to take care of things and continue to impress.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2017 Mazda CX-5
byon 09/07/2017
Been a Customer for since 2012 and the Service has been very good . Linda and now Cameron are the Best Sales Persons. And the Finance Team works effectively with your circumstances.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
review of my sales experience.
byon 09/07/2017
We had a wonderful experience with the fine team at Bob Moore Mazda. Everyone from our salesman to the finance office treated us with respect, honesty, and efficiency. We came in late on a Saturday night and rather than rush us through the process, they took the time to honor our wishes and completed the sale in a timely manner.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good People
byon 06/14/2016
Leased a Mazda 3 at the end of May. I was treated fairly by the staff, and overall it was a easy experience. We had a hand shake agreement on part of the sale, and 2 weeks later they kept their word. Take a Mazda for a test drive
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Good Experience...Overall
byon 07/15/2014
I recently purchased a new Mazda3 from this dealer. The salewoman was very friendly & knew what she was talking about. The sales manager & general manager worked with me on the price, however, not without a little stubborness on my part but that was expected. Financing was a different department & was going well until I refused the extended warranty from the finance manager. I had to say no probably a dozen times & when he finally took no for an answer his attitude went from friendly to rude. If I hadn't already gotten to the end with a good rate & price I would have left without buying. I would still recommend the dealer to prospective buyers but would warn them not to accept that kind of behavior & to be prepared for it.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments