Serpentini Chevrolet of Strongsville

I was moving across the country, so I brought my truck in for its 100k mile service. Which includes, transmission fluid change and spark plug replacement, amongst other services. Midway through Indiana I felt my truck shuddering, I pulled over and opened the hood to find the dipstick for the transmission laying on top of the engine. Continuing through to Colorado, my performance continued to diminish, and once in Colorado my check engine light came on. I brought it to the nearest Chevy Dealership to find out that Serpentini didn't screw in the spark plugs and one of the plugs was cracked. The serviceman that I was dealing with, Dave, informed me that Serpentini would pay for the service, but can only do so by writing a check. When asked why they don't use a credit card, they informed me that they do not have a corporate credit card, which I still find very strange in 2009 (I truly believe they were lying to me, because what company doesn't have a corporate credit card?). The dealership in Colorado, rightfully so, would not release my truck until payment was made. By Serpentini's standards, this was by check and mail, which would be 6-7 days without my truck. I asked Serpentini to fix the issue within 1 hour otherwise I'd have to put a dispute on the charge from the 100k mile service. Dave informed me to save the time and "go ahead and dispute it". So I did. When the issue was finally resolved, many phone calls later, I removed the dispute, to find out Serpentini refused to pay for the fixes that Dave has admitted as Serpentini's negligence. Dave informed me that they would rather fight the battle for the credit card dispute than pay for the service. Frustrated, I ended the conversation and told Dave to simply fix and pay for the service that Serpentini created. When Dave continued to tell me that he was waiting for the Colorado dealership to call him back, I offered to put him on "three way calling" to get rid of the communication issues. At that very second Dave informed me that he just talked to them and that it is being resolved. This doesn't account for the complete negligence that Serpentini has for its customers, and I would never bring my vehicle into their service department again. Dave and, the Service Manager, Keith are the most incompetent "serviceman" I've ever dealt with at a dealership. Dave outright lied to me and should not be trusted. Is this the service we can look forward to a government run company, or simply a bad dealership? I'm hoping its the latter. BTW, how does a company in the 21st century not have a corporate credit card? That's like not having email.