Customer Reviews of Kerry Ford
Excellent Customer Service!
byon 02/07/2023
When we were looking for a new truck we visited the Kerry website and found exactly what we wanted. We live out of state but the sales staff/manager were very helpful and patient as we asked a lot of questions to make sure we wanted to purchase before we drove to pick it up and finalize the deal. We will definitely buy from them again when the time comes for a new vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent Customer Service!
byon 02/07/2023
When we were looking for a new truck we visited the Kerry website and found exactly what we wanted. We live out of state but the sales staff/manager were very helpful and patient as we asked a lot of questions to make sure we wanted to purchase before we drove to pick it up and finalize the deal. We will definitely buy from them again when the time comes for a new vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Lousy service
byon 05/25/2022
I do not recommend Kerry Ford on kemper road in Springdale Ohio! Their mechanics do shotty work! Can you believe to attach a bracket they used zip ties? A month ago the “new” back up camera they installed didn’t work when we picked up the vehicle! Called them and never heard back - called today to get refund and they’re now saying our 2nd “new” camera arrived Monday! Yet no one called us 👎🏼👎🏼
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Car buying
byon 09/16/2021
Kerry Ford is a great place to buy a car. Chris Bennington really did a great job in selling me a car. He is quick, knowledgeable, and helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Special car
byon 08/14/2021
I was hit while driving my son’s car. The driver side was damaged from bumper to bumper . My son died 2 years ago so this car is VERY special to me. I was so worried it wasn’t fixable. Kerry Collision got me in right away. I had called other Collision centers and the wait was a month! Kerry assessed the damage quickly but it was going to cost more than the claims adjuster had estimated. Kerry worked with my claim and got the additional work covered. Kerry was also very patient with me because I called them constantly. My son’s car is restored. My special car was in good hands with Kerry.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
good service
byon 07/05/2021
They were very friendly and efficient . that's my number one destination for service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fair pricing & easy to work with
byon 06/16/2021
I've recently bought a used car from Kerry Ford GMC...and the experience was quite comfortable...from Josh W. In Sales, Bud in closing to Dave in finance...knowledgeable and pleasant. I would do it again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Review
byon 05/20/2021
great sales team my only complaint car was not detailed at all
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Awful Customer Service
byon 02/17/2021
First, I'm not one to write reviews but this dealership really pissed me off. Easily the worst service I've ever received The salesman who sold us our car was extremely rude and sighed when we would ask any questions. You could really tell he wanted us gone. I purchased my car last May knowing it would need new tires relatively soon. Recently I just had an appointment to get new tires and they told me I was missing a Wheel locking lugnut key. They told me to call the dealership I purchased my car from or a Mazda dealership. I called Kerry Ford and was treated to the worst customer service. The lady was extremely rude and said if it wasn't in the car it's not our problem. Is the missing key a huge deal? No, but the way they acted toward me while buying and after is unacceptable. If you want terrible service and people who just want you in and out the door this is your place.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Outstanding vehicle purchase
byon 12/13/2020
Thanks to Edmunds and Kerry Ford Buick GMC. Edmunds helped me find the needle in a haystack, allowing me to locate the truck I wanted with the features I wanted. I looked for this truck for 4 months. Kerry Ford had the truck and had set the price fair. When I checked the truck out it had a few minor mechanical flaws. The truck had not been cleaned inside because it was a very recent trade in. We negotiated a little on price for the mechanical issues and over all I am very pleased and would do this deal again. Kerry Ford respected my time and I would recommend a friend to do business there. Kerry Ford was the best dealer I had visited in months.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
oil change
byon 11/30/2020
They are always courteous and timely when service is performed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Ford F-150
byon 11/08/2020
Kerry Ford went above and beyond for our family! They made sure we got the vehicle we want with all of the extras! We are extremely happy with our purchase!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Happy Customers
byon 10/09/2020
The staff at Kerry Ford, Inc. have all been extremely helpful, courteous and generous with me and my wife. Everyone, from our primary salesman to the manager of the store were very kind and positive. We were both very pleasantly surprised at the even more amazing deal that we were given; better than what we had anticipated. I plan to tell my friends about what a great experience we had at Kerry Ford, Inc. You should check them out too!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 07/22/2020
I live over 100 miles from the dealership. I called a head to check the price. I was assured the price listed on the web site was correct. I had been talking with two other dealerships they wanted to come in and talk to them. This dealership the sales manger called and answered all my questions before I drove up to the dealership. Everything we discussed on the phone 100% true. There was no surprise, when I plan to buy another car I will buy from Kerry Ford. Joe and Joel was Awesome.! Before I left the dealership, Joe example all the options on my new truck. He helped sync my mobile device to the truck. If you are considering buy a ford check them out. Joe is a great salesman, it was a pleasure to do business with.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2020 Ford Edge
byon 02/26/2020
Pleasant buying experience - highly recommend sales rep Chris! However, I was troubled about the high mileage (3500) on a 'new' car. My Sync even had the driver's and his wife's phones listed. In fairness, I was informed about the mileage early in the transaction so I can't really complain. But, I can only hope the engine was broken in properly (the car has a hitch and you're not supposed to tow anything for the 1st 500 miles). I think it's presumptuous to assume that a future buyer would not mind that you drove their 'new' car around all winter.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2019 Ford F-150
byon 01/23/2020
Very knowledgeable sales person. Great price.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ford F-150 with max towing package
byon 08/14/2019
I felt that the online price listed was deceptive. MSRP shown, "Discounts And Incentives" shown leading to a great looking price. The untold story was that the "Discounts And Incentives" were not itemized, so when you arrived at the dealer that was their starting price, which climbed as you found that you did not qualify for this or that. I also felt that while I was offered a discount for my (newer, less than 10 year old) trade-in, they essentially offered a less than reasonable price for the trade-in. This was essentially short by about the same amount as offered "discount". It required me to watch the math closely to avoid being confused by their offer(s). I prefer a more straightforward approach to offered price, offered trade-in allowance, financing options, etc. I had done considerable homework and felt that I needed watch the numbers going by very closely.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
M. White
byon 08/01/2019
Dealing with my salesman Brian W. was great. However after the deal was completed, I got the car home & upon further inspection I noticed my car has no handle to operate the tire changing jack. I called the dealership, was put on hold, got the message system. I still did not get to speak to anyone about this problem. I also did not receive the second key I was told the car had when I test drove this car.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
F-150
byon 07/17/2019
This was one of the easiest and best experiences I have had purchasing a new vehicle
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2019 F150 Sport from Kerry Ford
byon 07/08/2019
Kerry provided a very easy, convenient buying experience. They had an extensive selection and Brian Williams was a pleasure to work with on the purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Deal!
byon 06/27/2019
Easiest car buying experience ever.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mr Huber
byon 05/19/2019
Pleasant experience. Knowledgeable service techs. Clean Facility.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Right By You...Over 50 Years Strong!
We're here to help you find the car of your dreams while keeping the car shopping process as simple as possible. Our experienced, hard-working staff will work with you and listen to you to satisfy your automotive needs, whether it's searching for your dream car, finding parts or simply providing advice! We have established this website not only to help you browse our inventory online, but also to provide you with quick, hassle free links to help inquire about auto financing, scheduling services, locating car parts and requesting more information about vehicles.
At Kerry Ford, we take pride in serving our Tri-State area customers and look forward to serving you soon!