Mike Castrucci Chevrolet

We had a horrible experience at this dealership. We were interested in a Pontiac Montana at this dealership. First time we visited on a Sunday. The dealership was open but they said they don't have the keys to the Montana, they are in the service department which was not open on Sunday. We came back to check the following week, the sales person who helped us last time, avoided us and had a new sales person to greet us. He too looked around for the keys for over half an hour and could not find it. He said the keys were again with the service department. Why were keys with service department for so long? beats me. I have never had such a perplexing car buying experience. After all, doesn't car dealers want to sell their cars? Shouldn't they keep the keys so people can test them? I called back the following Wednesday (today), the sales manager said the car is already sold. Imagine my confusion that after 2 weeks of search for the car keys, they suddenly found the keys and sold the car. I asked the sales manager about my experience, the only answer I got was "I haven't spoke to you before and I haven't heard about this." No apology. When I asked to speak to another manager who's higher, he said "I'm the only sales manager here." When I asked to speak to the dealership owner, he said "He does not work here. He doesn't work for us."