Medina Buick GMC
Customer Reviews of Medina Buick GMC
Medina Auto Mall
byon 09/22/2023
Both Eric C. and Pat H. were fantastic. They were positive, freindly and professional. I was not high pressured, like I was at another dealership up the road. I found the perfect car. I will use Medina Auto Mall again in the future. Thank you Pat and Eric for all you do, and for contiuning to touch base with me. Iam very happy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Medina Auto Mall
byon 09/22/2023
Both Eric C. and Pat H. were fantastic. They were positive, freindly and professional. I was not high pressured, like I was at another dealership up the road. I found the perfect car. I will use Medina Auto Mall again in the future. Thank you Pat and Eric for all you do, and for contiuning to touch base with me. Iam very happy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Justin was awesome
byon 06/21/2023
Justin went above and beyond to give us the deal we wanted
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Nick Bellino
byon 05/26/2022
Have purchased many cars from Adam our sales rep, he does a great job.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Job
byon 05/23/2022
Always pleased with the service there
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Lease
byon 04/04/2022
Awesome experience
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2018 GMC Seirra
byon 07/20/2021
Transmission issues. not solved and over charged. Left message never got a call back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Honest salesman
byon 01/12/2021
Salesman was very transparent with pricing and vehicle options. It was a comfortable process for me
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
100% satisfaction
byon 09/17/2020
The staff are a professional, kind and courteous group of individuals from the moment you enter the dealership until the time you leave. They go above and beyond to make sure you're happy and 100% satisfied with the vehicle you purchased or leased and this is why we always return to this particular dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Encore gx.
byon 09/04/2020
be sure to have them walk you around show you your options.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2020 Buick Encore GX lease
byon 09/02/2020
Dealership was very polite and courteous. Extremely knowledgeable and helpful throughout the leasing procedure.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Ms.
byon 01/18/2020
Great experience, everyone was really nice and very helpful!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Title
byon 06/08/2019
Mary is always so helpful and knowledgeable
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent customer service
byon 06/06/2019
From the minute I called Everything was correct and the customer service was excellent through the whole process
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Regular maintenance
byon 06/05/2019
Outstanding service and customer satisfaction is the norm here. Tried elsewhere and keep coming back. Buy once, cry once, you get what you pay for.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New car
byon 06/05/2019
Salesman eyad was very helpful and friendly
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
seirra 1500 service
byon 05/27/2019
excellent service department, my truck was serviced in a timely manner, very pleasant to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Very disappointed
byon 01/19/2019
Nothing was fixed. Waste of my time They said all Yukon’s make the roaring noise in the rear end. Said couldn’t align rear door to fit. Forgot to change remote battery. Also have it back with the tires low on air. Would like to talk with someone about this.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
COO
byon 01/07/2019
Very helpful, smooth transaction, had me in and out in a timely manner. Sales manager went over all the features of the Denali, very detailed.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Oil change, tire rotation, and front brake replacement
byon 12/21/2018
Multi point inspection indicated front brakes needed replacement. All work performed in timely matter while waiting in comfortable lobby.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Medina Auto mall
byon 11/15/2018
As always very good! general manager Chuck Stewart and salesman Adam along with service department are a pleasure to deal with!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Good Experience.
byon 08/07/2010
I've bought many cars over the years and always do my homework online. I bought a 2010 Buick Lacrosse at Medina Auto Mall from Ricky Floyd. Many salesman these days are fairly down to earth and don't fit the stereotypical car salesman....Rick is one of them. Very laid back and straight forward. I essentially gave him the options I wanted (and didn't want), and he found the car at another dealership. I found out where the car was too, and intended on playing the dealer's against each other. The other dealer was an hour away and when I called them up, I started getting some hesitation about pricing, which made me want to drive there less. Rick also gave me a fair trade in value which wasn't always the case having shopped around the prior week. I pulled the plug and bought the car. When the car arrived from the other dealership, it was horribly dirty with bird poop all over it. Rick had the car cleaned up beautifully while we completed the paperwork. The car was missing the headphones and remote for the rear DVD players and Rick immediately took care of the problem. I had them the next day. The dealership overpaid my trade in by $2k to the bank and called wanting the money back. It was honest mistake on their part, and it was their money. I cashed the overpayment check from my bank and gave them back their $2k. Needless to say, they were very happy to see me show up with $2k in cash. The reason I mention this is because another reviewer stated the dealership called him about realizing they underpaid on the sales tax. While I don't know the circumstances of the issue, if it was an honest mistake by the dealer, then the right thing to do is pay them the money.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
