Customer Reviews of Wagner Subaru
Great Purchase Experience
byon 01/25/2024
Very friendly staff and smooth purchase experience. Really appreciate that we did not have to work through a sales manager and finance manager. Everything was done right there at Lee's desk. In and out in 2 hours instead of half a day.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great service
byon 03/06/2024
The service at Wagner Subaru is fantastic. They have an Express Check in that is quick and efficient with very friendly people who make sure that the service you need is accurate for your vehicle. I also like the fact that they don't try to sell you extra services that you don't need or want ( there is another shop nearby that adds/performs unauthorized services to your visit, then charges you for those services). They have some of the friendliest staff I have ever dealt with, also.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Purchase Experience
byon 01/25/2024
Very friendly staff and smooth purchase experience. Really appreciate that we did not have to work through a sales manager and finance manager. Everything was done right there at Lee's desk. In and out in 2 hours instead of half a day.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service
byon 01/09/2024
I'm always treated with respect at Wagner Subaru. I know a lot about health care but nothing about automobiles, so it's refreshing that their staff always explains what's going on with my vehicle in language I understand. I can't say how many times in the past that I've taken my vehicle for service to other places and have been treated like a complete idiot. I really appreciate Wagner Subaru's commitment to customer service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Subaru Crosstrek Wilderness 2024 Model Service.
byon 12/19/2023
On a Saturday morning, I utilized Wagner Subarues Express Care service. In less than one hour, my vehicles oil was changed., the exterior washed. All with no prior appointment needed. Great sales and service experience!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2024 Crosstrek Wilderness
byon 12/18/2023
From my first visit to the showroom until delivery, all employees I dealt with were helpful with no pressure to buy. I dealt only with the sales staff start to finish, there is no back room sales manager to pressure customers for optional packages.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love the Ascent and the dealership
byon 12/13/2023
We ordered an Ascent with special features added. The car was delivered to Wagner Subaru in Fairborn OH in Late November as scheduled. Our actual time spent taking possession of the car was less than 90 minutes which included the sales representative (Lee Blanzy) taking time to go over the features of driving the car. Overall the entire process from ordering to drive off the lot was exceptionally easy. The entire staff at the dealership was very friendly and helpful. One of the best car buying experiences I have ever had. Also, we love the way the Ascent drives and the quality of workmanship.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Good dealer
byon 12/11/2023
We are on our 4th Subaru (2008 Legacy SpecB GT, 2012 Outback Limited, 2018 Outback Touring and 2023 Outback Touring) and all have been serviced exclusively by Wagner. They are honest, do good work and don't push services that are not listed in the owner's manual.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Love Wagner Subaru
byon 12/09/2023
The team at Wagner Subaru could not have been any more friendly or accommodating. Pricing was transparent and fair. The car is awesome! Thanks for everything!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2024 Subaru Crosstrek Purchase
byon 11/30/2023
My wife and I agreed on a price for our 2024 Subaru Crosstrek with a Wagner Subaru salesperson and came back the following morning to pick up our new vehicle. When we arrived and sat down in the salesperson's office we were informed that the price we were given the day before mistakenly did not include options that were installed on the vehicle (remote engine start, roof spoiler, valve stem caps). These options bumped up the price of our vehicle by a considerable amount. I have to admit I was surprised by this but agreed to pay the additional cost because my wife had her heart set on getting the car that morning. I know that what is done is done but when we got home with the vehicle I could not help but feel negative about the experience. I freely admit that I am not good in spur of the moment situations but feel that Wagner Subaru never should have put me in that position in front of my wife. In hindsight, I feel that Wagner Subaru should have honored the price that was given to me the day prior. I had no idea that the price did not include the other options installed on the car. I did speak to my salesperson about this a couple of days after coming home with the vehicle and expressed my thoughts. Overall the process of buying the car was very positive except for the surprise of the increase in price. I did mention that a phone call ahead of time would have been appreciated so that I would have been able to process the situation before I got there. I also mentioned that maybe we could discuss a deal on an extended warranty to help me feel better about this situation. I was told by my salesperson that he would take that into consideration. That was two days ago and I have not heard anything back. I would think that at the very minimum, I deserve a call back either way to let me know what the thoughts were about the extended warranty idea.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Review
byon 11/21/2023
Courteous, knowledgeable and timely service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Wagner Subaru, Fairborn Ohio, Service
byon 11/16/2023
Outstanding service completed in a professional and timely manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The best car buying experience Ive ever had
byon 10/24/2023
This was the best car buying experience I have ever had. Zero pressure. Everything was handled by my sales person Susan Staley. No being passed off to a finance guy who tries to talk you into a bunch of add-ons. Susan didn't try and talk me into anything, she asked questions but a "No" and she moved on, again Zero pressure. Thanks Susan!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Amazing Experience!
byon 10/18/2023
Top-notch experience at Wagner Subaru. No hassle; everyone was so kind! My Sales Manager was just the sweetest guy. Jarred was very knowledgeable and patient.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service!
byon 10/17/2023
Wagner Subaru has a great service department. I have been bringing my cars there since 2015. I have never had a negative experience. The people in the service department are friendly, helpful and competent
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Oil Change, Miscellaneous Work
byon 10/13/2023
It only took Wagner Subaru about 35 minutes to service my 2014 Outback with an oil change, a vehicle inspection, rotate my tires, and reprogram my tire pressure sensors. Apparently the car forgot it's sensors when I put on snow tires last year and switched back to the summer tires. Very fast service and under $200 for all that.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Vito
byon 10/13/2023
Service experiences are a lwaysconsistent,reliable and professional…my last visit was no exception
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New Crosstrek
byon 10/09/2023
It was a very pleasant experience.Very friendly .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Better than Expected
byon 08/29/2023
While driving to go shopping, went in to have Wagner's check out a low Tire Pressure Indicated Reading. Found a screw in the sidewall. Due to the wear on the tires, all needed to be replaced. I anticipated having a long wait, however, Wagner's staff offered a loaner car for use while they replaced the tires. The technical rep explained the work to be performed in detail.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service Department
byon 08/17/2023
Most recently took my Crosstrek in for its 18-month scheduled maintenance. They did what they we're supposed to do. In addition they determined that a tire rotation was not necessary and thus saved me that expense. And they washed my car at no charge.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Crosstrek
byon 08/12/2023
Wagner Subaru is a great place dealership. Always helpful and service is great
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The place to go to service your Subie
byon 08/01/2023
Wagner Subaru has serviced my cars for almost twenty years, and I've never had a negative experience with them. What sets them apart from other Subaru dealership(s) in the area is that they are consistently clear about what service items need to be addressed immediately and what can wait, with an estimate of when they should be checked again.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Doc Wagner, who lived in his mechanic's uniform every day, believed that people deserve great SERVICE. Here at Wagner Subaru, we strive to provide an outstanding customer experience during every phase of the vehicle ownership lifestyle. This dealership has worked on every Subaru model ever produced, and we strive to be capable and knowledgeable about all our products- just ask one of our product specialists. With our tremendous selection of new Subaru models, we can help you find a Subaru to meet every need, budget, and lifestyle- and we can do it with ease.
1 Comments