Jeff Wyler Eastgate Auto Mall

My experience with Jeff Wyler Eastgate used cars has been extremely disappointing. I have purchased a truck previously from Jeff Wyler Alexandria and had no problems. When that vehicle had warranty issues, I never had a problem with them honoring the warranty so I trusted the Jeff Wyler name. However, I just purchased a vehicle from Jeff Wyler Eastgate and feel compelled to warn potential buyers about their shady practices. I purchased a used Highlander from them. When I purchased the vehicle it was making some noise, but I was told it was just a pully wheel and not to worry. I immediately took the Highlander to Toyota for inspection. I anticipated having to do some minor repairs to the vehicle. However, I learned that the water pump needed to be replaced and the differential was leaking. I had the water pump replaced by Toyota but the leaky differential was covered under the 6 month warranty. When I took it back to Jeff Wyler Eastgate to address this issue they declined the warranty. Initially they said it was not a covered item but I verified with the warranty company that it was. Then they said it was a pre-existing condition so it would not be covered. They acknowledged that they put a vehicle on the lot knowing that it needed major repair. I exchanged multiple emails with them, and while they offered to take the Highlander back, I had already invested over $800 into a water pump that they would not refund. All I wanted them to do was honor their warranty and repair the vehicle that they knowingly put on the lot with a leaky differential. It is a shame when a company as large as Jeff Wyler has no integrity and cannot do the right thing by their customer. I will never buy a vehicle from them again.