VanDevere Buick
Customer Reviews of VanDevere Buick
Hospital Office Associate
byon 03/27/2023
I dropped my car off, I was given a uber driver home and back. I dropped my car off at 10am, all work that was done on my car was completed by 12pm. I appreciated the customer service and the work that was done on my car, everyone was great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Hospital Office Associate
byon 03/27/2023
I dropped my car off, I was given a uber driver home and back. I dropped my car off at 10am, all work that was done on my car was completed by 12pm. I appreciated the customer service and the work that was done on my car, everyone was great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
DB
byon 06/18/2019
I needed a routine oil change, but also had a noise I wanted checked. They diagnosed, fixed and got the cost of close to $500 covered by my lifetime warranty.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Van Devere Service Review
byon 12/01/2018
The Van Devere Bunch Service Dept. came to my workplace, picked up my car and did an oil change and tire rotation, washed the car and returned it to my work. They were corteous and service is always excellent!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
New car
byon 11/03/2018
I had shopped previously at this dealership friendly and personable enough my brand new car had a scratch on the driver's side front. My salesperson informed me we would take care of it when I went back to fix it the superiors to my sales people gave my sales person a very hard time they Mickey mouse d the fix on the scratch I'm still not comfortable.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Excellent Experience!!!
byon 12/23/2016
I can't say enough how happy I was with my experience at VanDevere! I came in to look for a new Buick SUV at 4:15 on a Saturday (I had an appointment) when they close at 5. I was lucky to be assisted by the greatest sales consultant, Seth Geer, who was just awesome. He was so patient and took his time with me, even though it was way past closing time once I made a decision. Everyone, from the sales manager to the finance manager, were just great. It was a fantastic experience and I am beyond thrilled with my new Buick Encore. I also got to experience the service department the following week when the rim they had ordered to replace one of mine that was scratched came in. Equally impressive experience! Everyone was so friendly and they got me in and out of there in way less time than I had anticipated. This was my second Buick purchase here and I will happily return for service until I purchase my next one in 3 years! Thank you everyone!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Love my Envision
byon 12/01/2016
I purchased my new 2016 Buick Envision from Patrick Scofield at VanDevere Buick in Akron. The buying experience was easy and they told me upfront how they do their pricing. It was easy and pressure free. Patrick Scofield did a great job and so did the rest of the team. I love my new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Worst service experience ever
byon 02/02/2015
Service on a Chevy Tahoe, under warranty. Repairs are not completed on time, initial repair information is not proactively provided, you must phone for updates which are not easily obtained. Twice, used "previous experience" with vehicle instead of diagnostics. Insisted a loud transmission noise was normal in 4x4, even after replacing the differential on the opposite side for the same symptom. Just told me not to use it unless really necessary. Had vehicle on rack, but did not notice rear shocks were blown. This was identified by my mechanic two weeks later during a tire rotation and repaired (by a different dealer of course, well under warranty). Same dealer later determined that the left differential was faulty and was causing the noise. Was concerned as vehicle was slipping backwards while parked on hills, their solution; park it on a hill on their lot for days and see if it rolled away. Not just a poor service experience, just really scary from a safety standpoint overall.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Ask for Alex!
byon 04/25/2014
Salesman was very polite and informative. The dealership treated us great. If we had any questions they answered them right away.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Would Not Recommend
byon 07/11/2012
The follow-up is HORRIBLE. My salesman, Randy Browne, is only concerned about getting a "100% completely satisfied" review. I am still having unresolved issues and it is as though he fell off the face of the earth. I would not recommend this dealership and especially not Randy Browne.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Like trying to pull teeth
byon 01/25/2008
Called this dealer about a used vehicle (Pontiac Grand Prix) and salesman said "It's right out front, come on in." Travel there to see vehicle, but it is nowhere to be found. Then of course, the pressure of a brand new car starts. Okay, new is better than used, so I figured why not look into it, right? Was extremely insulted with my trade-in because I did my homework beforehand and this dealer had the same year, make, model, trim and approximate mileage of my vehicle, except a different color and the trade-in value of my car was $5000 less than the advertised price of the same car on their lot. DUH! I was born yesterday. The salesman was nice to begin with, but after a few hours of playing games with this [violative content deleted], he attempted to lay a guilt trip on me. He claimed that the dealer sold 12 cars in the last 3 hours and 3 of those sales should have been his. Now this is where I find this funny. There were 16 sales associates on the floor that afternoon, that he bragged about when I first came, and the dealer sold just 12 cars? At the rate he made it sound, the number of vehicles sold should have been about 45 to 50. Lying, deceitful [violative content deleted] with high pressure tactics if you ask me.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No