Luther Family Ford
Customer Reviews of Luther Family Ford
STAY AWAY, FAR, FAR, AWAY
byon 02/19/2024
This is a sales and service review. STAYAWAY FROM THIS PLACE!!! [non-permissible content removed]. Last January I turned 60, and my heart is that of an 85 year old man. So after shopping on line I drove out to look at a 6 year old car, which would be the newest I ever owned. After discussion and a ride I decided to buy, only to find the price increased $5000 from my phone call to my decision. I walked out, but with my health I foolishly returned because what I was driving was illegal. The best the sales person Bob Jones could do is give me a IOU for $1000 in shop service and a $300 gas card from Sheetz. Big deal. Before signing I asked if it had a remote starter, it didn’t. Bob said he’d throw that in because they dealt wit someone here in Johnstown. And it was installed weeks later. Months later I went for service and was informed the $500 starter was billed to my IOU. After 2 hours of arguing with the service department and getting Bob involved we straightened everything out. Including the starter was NOT to have come from the IOU. NOW after a year they’re taking me to court over this BS!!! The only reason I keep is is to remind car dealers LIE AND CHEAT.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Stay away from Luther Ford!
byon 01/22/2013
Staff was very rude, not helpful or knowledgable about their own products. Absolutely horrible service. Took over three times as long to perform the service than what I was originally told while I was left waiting in their awful lobby. Asked them to check a tire with a slow leak. They put air in it...after going to a different dealer, I find out there was a screw in the tire. I will never set foot on their property again! Now I have my vehicles serviced at Lunde, which has excellent service.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Very Frustrating
byon 09/17/2009
Took my car in for a basic oil change and tire rotation. First they broke a tire lug-bolt and then proceed to tell me that it would be an additional $45 to repair and that they couldn't let me leave because it was unsafe. After aggressive negotiation they agreed to do it free of charge. So now this oil change and tire rotation has become a two day job. Finally I am able to get my car back but its not over yet. So I think that is the end of it, but when I get home to the twin cities I relize that they didn't align the brakes properly so now my brakes rub against the brake drum constantly. I have tried calling them to see if I can have this remedied in the cities at a local branch, but after multiple calls I still have no answer. The moral of the story is, just don't go there, its not worth the hassle or the cost.
- Recommend this dealer? No
