Flow Lexus of Winston Salem

by rodgers12 on 11/17/2017

I spend about 25 minutes with the GM on the phone, trying to work out an acceptable price between a 2016 Lexus GX with but 8833 miles on it and our 2008 Lexus GX being used as a trade-in. I used KBB as my resource to sharpen my pencil and get to what I expected to be a fair price to pay for the upgrade. The following morning, after we had agreed on a price, I emailed the dealership about the certification and warranty remaining on this vehicle. They cam back right away and stated that this vehicle is not certified and it would cost us $1195 to get it certified. My blood pressure immediately shot up, both because the GM never ever mentioned thru the entire telephone call the previous day that this vehicle was not certified- you would think that, knowing how important the Lexus brand name was, that the GM would have mentioned this early on in the conversation, especially with the car being a 2016 with only 8833 miles on it and one owner. The dealership would not back down off the $1195 price for certification, so I walked away in total frustration. I passed this along to Lexus customer service over the phone and they certainly understood why I was so made and agreed to pass my complaint along to the powers above. DO NOT GIVE FLOW LEXUS any of your business- go somewhere else. I hope that my experience with Flow Lexus information is valuable.

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