Jeff Gordon Chevrolet Service Reviews Dealerships
Print | Edit this listing

Jeff Gordon Chevrolet Service Reviews

  • 228 S College Rd
  • Wilmington, NC 28403 (map)
  • Chat with Dealer
ADVERTISEMENT

Service Reviews

Sort By:
Service Rating A failed attempt at body work. By marshhawkct on 01/01/15 09:25:33 AM PST
Recommend this dealer? No

My 2013 Dodge Grand Caravan had damage to the back bumper and lift gate. Geico sent it to Jeff Gordon Chevrolet for repairs. Evidently, employees of Jeff Gordon Chevrolet are beyond incompetent: The Grand Caravan logo was installed in the wrong location. The Flex Fuel logo was missing. N...
Read the full review

Service Rating Refused to help me...simply put. By mandie0010 on 05/01/14 04:36:54 PM PDT
Recommend this dealer? No

Let me try to make my horrible experience with Jeff Gordon Chevrolet as short a story as possible. Let's begin with me going to purchase a vehicle from them. The Salesmen Brett was a nice guy, but not trained and it was obvious his sales managers, oblivious to my needs, were pushing him to push ME i...
Read the full review

Service Rating Condecending and Arrogant By cousinvinney1 on 08/20/13 03:34:29 PM PDT
Recommend this dealer? No

Brought a car in for repair of a tail light circuit under warrenty already approved by GM customer care., The service Writer said they wanted three hours for diagnostics$339, when asked to meet with the shop manager and tech to describe the scope of work they made an appointment for the following m...
Read the full review

Dealer Response

Thank you for taking the time to share your experience, we're truly sorry we were unable to repair your Express Van.

All Comments (1)

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating poor quality assurance By onefuncaptain on 06/02/13 11:47:56 AM PDT
Recommend this dealer? No

I took my Mercedes to JGC for body work as they were a preferred shop for Geico. When I went to pick up the car, the paint was not even close to being a match The manager told me according to the VIN, that was the correct color. Well apparently he didn't even look at the car before he drove it out o...
Read the full review

Dealer Response

We truly apologize that your recent visit was not a positive one. Our goal is to give excellent customer service on every interaction, and we always listen to our customers when they give us feedback regarding their experience at the dealership.

All Comments (1)
Service Rating Schedule By captain22 on 07/01/11 10:37:59 AM PDT
Recommend this dealer? Yes

I am all about schedules. Jeff Gordon meets that need. I can schedule an appointment, drop my truck & the shuttle takes me to work & picks me up when the vehicle is ready.
Read the full review

ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
ADVERTISEMENT
Have a question? We're here to help!
Chat*
Chat online with us
Email
Email us at help@edmunds.com
*Available daily 8AM-5PM Pacific
Phone*
Call us at 855-782-4711
SMS*
Text us at ED411