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Jeff Gordon Chevrolet Service Reviews

  • 228 S College Rd
  • Wilmington, NC 28403 (map)
  • Chat with Dealer
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Service Rating Refused to help me...simply put. By mandie0010 on 05/01/14 04:36:54 PM PDT
Recommend this dealer? No

Let me try to make my horrible experience with Jeff Gordon Chevrolet as short a story as possible. Let's begin with me going to purchase a vehicle from them. The Salesmen Brett was a nice guy, but not trained and it was obvious his sales managers, oblivious to my needs, were pushing him to push ME i...
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Service Rating Condecending and Arrogant By cousinvinney1 on 08/20/13 03:34:29 PM PDT
Recommend this dealer? No

Brought a car in for repair of a tail light circuit under warrenty already approved by GM customer care., The service Writer said they wanted three hours for diagnostics$339, when asked to meet with the shop manager and tech to describe the scope of work they made an appointment for the following m...
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Dealer Response

Thank you for taking the time to share your experience, we're truly sorry we were unable to repair your Express Van.

All Comments (1)
Service Rating poor quality assurance By onefuncaptain on 06/02/13 11:47:56 AM PDT
Recommend this dealer? No

I took my Mercedes to JGC for body work as they were a preferred shop for Geico. When I went to pick up the car, the paint was not even close to being a match The manager told me according to the VIN, that was the correct color. Well apparently he didn't even look at the car before he drove it out o...
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Dealer Response

We truly apologize that your recent visit was not a positive one. Our goal is to give excellent customer service on every interaction, and we always listen to our customers when they give us feedback regarding their experience at the dealership.

All Comments (1)

Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Schedule By captain22 on 07/01/11 10:37:59 AM PDT
Recommend this dealer? Yes

I am all about schedules. Jeff Gordon meets that need. I can schedule an appointment, drop my truck & the shuttle takes me to work & picks me up when the vehicle is ready.
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Service Rating They just don't care. By tbone15 on 07/10/08 12:00:00 AM PDT
Recommend this dealer? No

I had my car serviced there one time and I'll never do it again. They just don't care about customer service, I pulled up to get an oil change and there were 3 guys standing around talking when I walked up, they ignored me for about 5 minutes. When I of them finally asked what I wanted and I told hi...
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