Jeff Gordon Chevrolet Service Reviews
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Jeff Gordon Chevrolet Service Reviews

  • 228 S College Rd
  • Wilmington, NC 28403 (map)
  • Chat with Dealer

Service Reviews

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Service Rating AWESOME SERVICE By frankieg328 on 10/14/15 04:48:05 PM PDT
Recommend this dealer? Yes

Not much of a story to tell. My Service Advisor is Stuart. This man makes my life easy when it relates to servicing my Tahoe. I've dealt with both Lexus and Mercedes Service Advisors,each being top-notch in their related category. Each could learn something from Stuart, he stands heads and shoulders...
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Service Rating A failed attempt at body work. By marshhawkct on 01/01/15 09:25:33 AM PST
Recommend this dealer? No

My 2013 Dodge Grand Caravan had damage to the back bumper and lift gate. Geico sent it to Jeff Gordon Chevrolet for repairs. Evidently, employees of Jeff Gordon Chevrolet are beyond incompetent: The Grand Caravan logo was installed in the wrong location. The Flex Fuel logo was missing. N...
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Older Reviews (over 2 years old)

The following reviews are over two years old - their ratings are not used to calculate the dealer's current aggregated ratings.

Service Rating Refused to help me...simply put. By mandie0010 on 05/01/14 04:36:54 PM PDT
Recommend this dealer? No

Let me try to make my horrible experience with Jeff Gordon Chevrolet as short a story as possible. Let's begin with me going to purchase a vehicle from them. The Salesmen Brett was a nice guy, but not trained and it was obvious his sales managers, oblivious to my needs, were pushing him to push ME i...
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Service Rating Condecending and Arrogant By cousinvinney1 on 08/20/13 03:34:29 PM PDT
Recommend this dealer? No

Brought a car in for repair of a tail light circuit under warrenty already approved by GM customer care., The service Writer said they wanted three hours for diagnostics$339, when asked to meet with the shop manager and tech to describe the scope of work they made an appointment for the following m...
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Dealer Response

Thank you for taking the time to share your experience, we're truly sorry we were unable to repair your Express Van.

All Comments (1)
Service Rating poor quality assurance By onefuncaptain on 06/02/13 11:47:56 AM PDT
Recommend this dealer? No

I took my Mercedes to JGC for body work as they were a preferred shop for Geico. When I went to pick up the car, the paint was not even close to being a match The manager told me according to the VIN, that was the correct color. Well apparently he didn't even look at the car before he drove it out o...
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Dealer Response

We truly apologize that your recent visit was not a positive one. Our goal is to give excellent customer service on every interaction, and we always listen to our customers when they give us feedback regarding their experience at the dealership.

All Comments (1)
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