Reidsville Nissan

by frjoemack on 06/18/2011

I just took delivery on a new '11 Nissan Altima S and wanted to record the excellence of the experience I had from the beginning. The first encounter was a week ago when I was just beginning to look at different possible options for a new vehicle to replace a 15 year old car. The salesman I met that day and dealt with through 3 further visits to purchase, Bobby Greene, was very courteous, knowledgeable and patient. Zero pressure. When it came time to actually make a vehicle purchase (which involved having to make a trip to acquire the vehicle with the options I wanted, they were very cooperative. Much credit goes to Jonathan Mirabal, their sales manager for his efforts to locate, then arrange for the transfer of, the vehicle I purchased. I also appreciated the efforts of Mike Miller, the finance manager. State and Federal government impose a mountain of paperwork on the car buying process - he patiently explained the whole process and answered questions and explained the warranty and extended warranty options well. On delivery, I dealt with Holly Carter who did an excellent job of explaining all the buttons, bells and whistles on the vehicle. All in all, I would highly recommend this car dealer to anyone looking for a low pressure, efficient and knowledgeable staff to help through a car buying process even if you have to travel a bit to get to Reidsville. I'm also enjoying an excellent new vehicle!

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by gwenford on 08/12/2009

I was very disappointed with my recent transaction with Reidsville Nissan. Let me list the reasons: 1) When the salesman took my trade-in, I was given a filthy rental that reeked of smoke and had dust and ashes everywhere. The replacement rental (though smoke-free and clean) had absolutely no gas in it. 2) It took a week of endless calls before my car was delivered to me. 3) The car was delivered un-detailed and with only a half-tank of gas. 4) The final price had increased by a little over $500. 5) After haggling over that $500 for at least an hour, the salesman gave in and we signed the papers, but he left disgruntled without saying a single other word to me. No "good evening", no "enjoy your new car", no handshake, nothing! 6) Not only did I initiate this sale by calling the salesman ready to purchase the car if he could locate it, I had to locate my car myself, and almost had to drive it from Maryland too (the salesman asked me if I could) despite having already paid $500 in transfer fees. I know that one customer doesn't make a dent in this business, but the final sales transaction was witnessed by several of my co-workers (as the saleman had brought the car to my job to seal the deal in the parking lot). Needless to say, I won't be bringing my mother to buy a car from Reidsville Nissan as I originally claimed I would. And I seriously doubt any of my co-workers, their friends, or their families be doing business with that dealer either.

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