I wish I could say I was like the others and researched endlessly online. I didn't. I completely winged IT and went out on limb to engage in a process that gives me more heartburn than a jalapeno! And what did I come away with? A HOT car, a great experience, a new friend in Phil Philyaw and a place that I will definitely return to should the need arise. I was treated respectfully, thoughtfully and with kindness and care. Everything was explained in full detail and I walked away not feeling taken advantage of but feeling like I honestly got the best deal. I have extra cards and I will hand them out and as everyone is loving my new dark cherry KIA Sorrento I tell them exactly where and from whom I bought it. Don't hesitate even if you think you might not qualify or because you have a trade that you may be upside down in. Give them a try because that's what they will do when you get there. TRY on your behalf. Paramount KIA in the words of The Terminator "I WILL BE BACK"!