Deacon Jones Ford Lincoln
Customer Reviews of Deacon Jones Ford Lincoln
Owner of new F250
byon 02/08/2024
Atmosphere at Goldsboro location was friendly. Salespeople, J.T. was helpful, knowledgeable and a pleasure to work with. Team members were positive and very helpful!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Owner of new F250
byon 02/08/2024
Atmosphere at Goldsboro location was friendly. Salespeople, J.T. was helpful, knowledgeable and a pleasure to work with. Team members were positive and very helpful!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Richard Lanier
byon 10/08/2023
Best dealership around. I don’t buy from anyone else. Jeff Hill and Robbie make buying a car a pleasant experience. I could not be happier with the entire experience. Deacon Jones Ford is second to none.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Came through for us!!
byon 09/30/2023
Our truck was not going to be able to pull our new camper and the hunt was on. After 4 months of searching and numerous dealers not willing to give us what we needed for our trade. Kayla at Deacon Jones Ford came through like a champ. We got the truck we needed to pull our 5th wheel camper and I'm not in the poor house. Thank you Kayla.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service Center
byon 05/15/2023
Excellent customer service. The staff are friendly, courteous & professional. They accomodate the customer and keep you updated. They always try to help you. You can leave your vehicle and they will drop you off and pick you up when your vehicle reparis/services are completed. Highly recommend!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service on my F 150
byon 03/28/2023
Smooth nd courteous
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Vehicle Purchase
byon 02/02/2023
Rylee was awesome to work with. She was very knowledgeable, and had a great personality.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Less than 1 star
byon 01/17/2023
Purchased Ford Escape from them in 2021. loved the car until it started making a “ship horn” type sound when backing up. was told more than once that the nc weather was causing it! Took escape back on numerous occasions to get it fixed was made promises by the service dept manager and it was all just a bunch of lies. ended up trading car, in the negative 6000.00 which caused payments to be more. if they would have fixed the escape like they kept promising then i would not have had to trade the escape in, but no they couldn’t do that. now not only are my payments higher, i’ve lost the wonderful warranties i had with my escape, my bronco was supposed to have wifi hotspot and it doesn’t, and i honestly believe we have been screwed once again. if i didn’t not have to have a vehicle to drive i would let them take this one and put it where the sun dont shine. i have never been so disgusted and irritated in my life . Their promises are a joke and as a customer you get screwed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
1 Comments
Buy Experience
byon 01/04/2023
Excellent from the time I walked into the Dealership until I left that evening. As always Shane was an awesome salesperson and this is the second vehicle I've purchased from him and the third overall from this Dealership. Repeat customer for life!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Customer Service
byon 12/31/2021
I am writing this as an update to a review I posted previously. I originally left a negative review, as I was having mechanical issues with a used car I recently purchased from Deacon Jones. Because I bought the car "As Is", I was worried I would be out possibly thousands of dollars to fix it weeks after purchase. However, I have been pleasantly surprised by Deacon Jones! After speaking with the General Manager, Robby, I feel that Deacon Jones deserves a 5 star rating. Robby has been extremely caring and helpful throughout this entire process - from the moment he learned of my car issues, he immediately jumped on the phone and offered to help me. He even called my mechanic and spoke with him about my car issues. He is moving quickly to help get me back on the road, even though legally the don't owe me anything because I bought the car "As Is". From my experience, I can see that Deacon Jones genuinely cares about serving the local community and ensuring their customers' happiness. Honestly, I can't say that I have ever received this level of care or service at any other dealership. I would highly recommend purchasing a car from Deacon Jones Ford.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Beware for used cars!
byon 12/30/2021
I've had a very frustrating time dealing with Deacon Jones. A month ago, I bought a used Volkswagen that was a trade-in. I emailed back and forth with Bergen about the car and was told it was in immaculate condition. I confirmed my appointment with her multiple times, including a few hours before the appointment. When I arrived (after driving an hour and a half to get there), she wasn't there. Everyone at the office was very scattered - no one knew anything about the car and they insisted it didn't exist. They finally found the car, however no one had any knowledge about Volkswagens, and there were mechanical issues with the sunroof/convertible top that I hadn't been warned about. I ended up purchasing the car, as they gave me a discount for the faulty sunroof. On the way home, I experienced some vibrating and found out that there was black smoke coming out of the tailpipe, leaving a ton of black soot on the back bumper of the car. A few days later, the check engine light started flashing and the car became undrivable, as it was misfiring. I had it towed to a mechanic and spent $1600 fixing a carbon buildup, intake manifold, spark plugs, coil packs, and a fuel injector. A few days after that, the check engine light flashed again with the same issue, and I had to have the car towed again. The mechanic is now saying I may need to replace the entire engine. In total, I have driven the car maybe 5 times - I have been without a car while it's been with the mechanic for several weeks. When I called Deacon Jones, I was told there was nothing they could do for me because it was a used car with no warranty. I completely understand there is some risk in purchasing a used vehicle and that repairs will need to be made. However, I can't help but feel that they sold me a car that was never running correctly. I don't have faith that they thoroughly inspected the car before selling it to me and I am now stuck paying possibly thousands to make it even drivable.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
1 Comments
Periodic Maintenance
byon 09/01/2021
Job well done and cordial staff
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service review
byon 11/03/2020
I've always received excellent service from Deacon Jones. Great communications are the key factor so that I knew they would meet my expectations perfectly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Battery replacement
byon 10/27/2020
Truck slow to crank and by the time I got to the dealership it would not crank at all. The service man got everything fixed and sent me on my way. They explained the type of battery and replacement features.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service with a smile
byon 06/27/2020
Called them to replace a tire with a nail which they didn’t have in stock but they got it in the same day. They called me and I was able to come on out and get it fixed the same day and it took less than 30 mins plus they patched my other tire and gave that to me as well to hold on to just in case anything like this happens again. I appreciate you Deacon Jones Ford!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Deacon Jones Ford Lincoln. Goldsboro NC
byon 12/16/2018
DJFord Goldsboro. They have a great crew of folks in the service department. I bought my truck from another dealer in the area. When they could not do simple jobs in 2 days, I went to DJFord in Goldsboro. They were impressing enid that I wanted to buy my next car from them. I will buy my next truck from them too. They have provided me with my best ever experience with dealers. They do all our maintenance. Our vehicles have high mileage. They keep them running great.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
mr
byon 09/29/2018
Excellent service. Friendly facility .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mustang GT350
byon 06/26/2018
Brought car in for an oil change, the dealer performed the service in a very timely fashion.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
AC Repair
byon 06/22/2018
My AC controls were malfunctioning. I left my EDGE with Deacon Jones Ford to get it repaired. Delores called me before 8:00 am to tell me that my AC had been fixed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Knowledgeable and prompt...
byon 06/08/2018
Found my fuel problem and repaired it in a timely manner. Very courteous employees.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Deacon Jones Service Department
byon 06/06/2018
Service department did an excellent job replacing brakes on my 2014 F 150 truck. The service manager, Richard was very helpful.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
f-150 Ford
byon 06/06/2018
Fast and efficient service provided
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments