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Honda of Concord

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Honda of Concord
7650 Bruton Smith Blvd, Concord, NC 28026 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
4.98 out of 5 stars (438)
Recommend:
Yes (253) No (1)
Service Rating
4.8 out of 5 stars (15)
Recommend:
Yes (9) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
Rough Service Dept Experience
Written by wcroach on 12/20/2014
Terrible service department with even worse customer service! Considering they do not take service drive ins without a scheduled appointment, you would think the appointment time would matter! Not so much with Honda of Concord. As I found out today, my 0800am appointment time only means "they will work the car in within an hour"!!! And this is just for a scheduled maintenance oil change/tire rotation. To make things worse, I had to wait over an hour to finally meet with someone in finance to cancel my maintenance plan and get a refund. And to top that off, they hit me with a $50.00 cancellation charge that "could not be waived"! I'd rather take my car to the local oil shop than deal with this place ever again! Customers beware!
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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vwofconcord on 12/23/2014
Dealer Response
wcroach, Thank you for taking the time to review our dealership. We appreciate your efforts to help us make Honda of Concord the best that it can be. I'm sorry to read that your experience with the service department did not live up to the standard that we expect to deliver for our guests. We will definitely be using this a training tool so that our service levels will improve.
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