Scott Clark Honda
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Scott ClarkToyota Sales personel
Written by 04/08/2015
onIn november 2013, my fiancee and I went to Scott Clark Toyota to purchase a used car for her. It started out great then went downhill. We had a trade in, our salesman kept jumping between us and other clients. He then had another salesman take over our purchase. We asked for our keys to our trade in as we felt neglected and wanted to leave. All of a sudden, the keys can't be found, and the original salesman comes back and smooth talks us over. When it came down to the purchase, we found the car we wanted. My fiancee was supposed to be the Purchaser and I was to be her co-signer. The salesman assured me thats what was happening and it was not until late December when we got our first statement that my name was first as the signer. The salesman had lied to us.
To add insult to this, while we were still their buying, I inquired about a car and the second salesman who I will keep unnamed, said "you can't afford that car". That should have been the last straw but my fiancee wanted the car so I walked off. This was almost two years ago and I just saw this link to rate them. I think their tactics are dishonest and am very dissapointed in those two gentleman on how they treated us. I gave Scott Clark Toyota 2 stars because the actual car we bought has been great! They sell good reliable cars but the staff there needs to be honest and respectful.I do hope that his other lots are more honest as I am shopping for a car now.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
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scottclarkgr on 04/20/2015
Dealer Response
I am sorry to hear that you had a less than excellent experience in our sales department. Each of our customers is a valued part of our operation and should be treated as such. Your experience is not normal practice for us and I apologize that you did not receive the level of service you expected. J.B. Beckley - General Manager (321) 446-8930.
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