Mercedes-Benz of Northlake
Customer Reviews of Mercedes-Benz of Northlake
Great customer service!
byon 03/28/2024
Terence kimble was very good helping me and my dad out! Great customer service!
Johnny is bomb.com
byon 04/22/2024
Johnny in parts is exceptional. Would recommend anyone to them rather than any other Mercedes dealership around. Johnny has been super helpful to get me anything I need.
Awesome service
byon 04/19/2024
Johnny gets the job done! He helped me as quickly as he could and helped me find all the right car parts I needed all the while keeping a smile on his face. I don’t know much about cars but Johnny helped explain things in a way that made sense!
Johnny Rollins is the man!
byon 04/18/2024
Great customer service always when it comes to Johnny in parts. Extremely eager to help and goes above and beyond!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great customer service!
byon 03/28/2024
Terence kimble was very good helping me and my dad out! Great customer service!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
1 Comments
My experience
byon 03/27/2024
Thank you too Mike and Kelly. I was there two weeks in a row one for my tire. Dealing with Mike and second time was for oil change chilling with Kelly both treating me very well. We’re very informative about what was being done with my vehicle. I think them both and I had a great experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best service
byon 03/01/2024
Christian is a great rep for your dealership. He was helpful and gave me information I needed to make a decision without backing me into a corner. I have already recommended you guys to 2 of my girlfriends who were scammed at other places.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Service!
byon 03/01/2024
I recently moved to North Carolina and needed to have my car serviced. I was anxious to take it somewhere new where I didn’t know anyone. Christian immediately put me at ease with his kind demeanor. He was so helpful in answering all my questions. I felt valued and I knew my car was in good hands. I was back on the road in no time!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 02/29/2024
I went to Mercedes Northlake and was well taken care of by Mr. Christian. I got my vehicle back quickly which I was grateful for because I have family visiting.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excellent Location!
byon 02/29/2024
For anyone living in Charlotte -- I highly recommend Northlake!! Christian walked me through step by step and put me at ease. The environment was clean and accommodating!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Pleasant Surprise
byon 02/29/2024
I was worried about taking my vehicle to a new dealership when I moved. I was able to work with Christian and he really put me at ease, explained what needed to be done simply so I understood and followed through with getting the work done. I was pleasantly surprised and I will absolutely return!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Switched from BMW to Mercedes
byon 02/09/2024
Paul Alfieri was not only a professional salesman; he was genuinely friendly, knowledgeable, and personable. A rare experience when making a major purchase of this kind. Never recommended a car salesperson before, but there is a first time for everything they say.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Service review
byon 01/18/2024
Took my vehicle in to get service. DeMarco was my advisor. He provided timely information to keep me informed on the status of my vehicle. My expectations were met.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great service
byon 11/30/2023
This dealership gave me the best service experience I have had with Mercedes. Christian made it very easy and kept me informed the entire time. This is the best place to go.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The best of the best!
byon 11/30/2023
I am so please with the quality customer service that Northlake provides! Christian in service dept made the whole process a breeze by getting me set up with loaner and getting me back on the road! Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
The best dealership
byon 11/27/2023
This has been hands down the best dealership I have ever been to. They were attentive and on top of everything. Christopher Linares went above and beyond to help me out
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Dealership Ever
byon 11/24/2023
This is, simply put, the absolute best dealer experience I have ever had! From the purchase of the vehicle through delivery last year and service…the knowledgeable and courteous staff are exemplary. Would not go anywhere else.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Great workers!
byon 11/21/2023
My experience at this location was greater than I could’ve imagined! I got all the help I needed from Joe. He was so friendly and his communication was great, he helped me with everything I needed when I visited the store. Will be recommending to my friends!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Parts Dept
byon 11/03/2023
Simply, Terence Kimble is my new best friend. He assisted me with answering all my questions in regard to my Auxiliary Battery Malfunction issue. He took the time to identify the correct replace battery that I needed, which I greatly appreciated. Need Mercedes parts....See Terence K.! Thanks, Jimmie
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Service Department / Maintenance
byon 08/02/2023
The service I received at “Hendricks Northlake” was prompt and customer friendly. My service advisor Chris is one of the best in the business and Jorge was very informative on the loaner and explaining the new electric car that I used. My overall experience was FANTASTIC!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Customer service
byon 03/15/2023
I continue to receive great customer service from Mercedes of Northlake. My customer service representative Christopher Linares kept me informed throughout the process and took the time to answer any questions I had. I also appreciated the video from the service technician showing me the work they completed.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Best Service Advisor
byon 03/09/2023
Nick Collins has been my service advisor for my first purchase 2018 CLA250 and second purchase 2023 CLA250. He is excellent and one of the best customer service advisor who go far and beyond to help you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
1 Comments