Skip to main content

Paragon Acura

See all Inventory
Write Service Review
Paragon Acura
5602 Northern Blvd, Woodside, NY 11377 (map)
Today 11:00 AM - 5:00 PM
Sales Rating
1 out of 5 stars (177)
Recommend:
Yes (0) No (1)
Service Rating

Be the first to write a review.

Write a service review
Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
BAIT AND SWITCH
Written by kevin190 on 09/08/2014
I live in Baltimore, Maryland. At the dealership right now 10.55am on Monday, September 8, 2014. Made a prior phonecall about buying an acura zdx offered for sale on Paragon Acura's website...spoke to the dealership manager KAMIL. I explicitly told him I was buying the car on behalf of a client for export and legally I dont have to pay tax or title & licensing in the US. He agreed but charged a documentary fee of $299. I received a follow-up phonecall confirming our agreement and to come to New York to purchase the car. I drive 3.5 hrs to New York and Kamil claims I must pay Tags and licensing when I dispute this wasn't our agreement he pretends to look into his computer and then claims the Car was sold on Sunday. He offered to sell two different cars that are $10,000 and $12,000 more.BEWARE!!! Dishonourable people! Classic BAIT and SWITCH tactics. Dont FALL a VICTIM! like I was.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.
Showing 1 comment
Sort by:
paragonacura on 09/09/2014
Dealer Response
I'm discouraged to hear that you had a negative experience with our dealership, Kevin. I'’m disappointed for the unpleasant experience during your last visit and that the situation was magnified due to the long distance you have traveled. I assure you that we absolutely never instruct our staff to "bait and switch" any of our customers, nor do we condone the practice at all. We strive to provide our customers with a positive experience that they return for all of their servicing and purchasing needs. We appreciate you taking the time to share your experience and leave this review. Reviews like this help highlight specific areas in need of improvement as we are continuously looking for new ways to improve our dealership. We'd like to do whatever it takes to regain your future business. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Bill Finsilver | General Manager | 718.507.3900 ext.302 | william.finsilver@gmail.com
Report