Island Acura
Customer Reviews of Island Acura
BUYER BEWARE
byon 04/10/2024
I was looking for a Certified Acura and found one at this dealership. I was given a 'great deal' and bought the vehicle. When I checked the online price of my vehicle, it was $8... EIGHT DOLLARS LESS than the advertised price. I called the dealer and cancelled the purchase. I really needed a car and loved the RDX, so I called the dealer the next day to see if the vehicle was still available. It was, so I bought it. When I went to pick up my vehicle a few days later, there was an additional charge of $404.87. I did not have my original invoice, so I asked Joe, the financial mgr, to see my original Purchase Order. He said they do not keep Purchase Orders if a sale was cancelled. I was furious. I know I was being lied to and I said so. Joe offered a return of $267, which I was happy about.. Tony, the sales manager, called hours later and offered a return of $60, but those two amounts do not total the $404.87 the amount added to the new invoice. I never received the balance. I am a 74 year old widow, and I was lied to and taken advantage of. I WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE!
Island Acura are [non-permissible content removed]
byon 05/10/2021
To whom it may concern this is the most [non-permissible content removed] disgraceful dealer I have ever been in. Not once but twice!!!! The 1st I went in stayed in showroom for at ten minutes looking at cars. I opened up doors, trunks, hoods and guess the WHOLE STAFF SAID NOTHING looked at me and back at there computers. I had to go into the General managers office to ask for Help. How they treat people of color they make them feel not welcome with that body language at that time a guy named Peter Dee was a manager there. The next was 5/7/2021 a manager named Tony looked at me when I entered mind you no mask just business as usual. No pandemic went in his office and just kept staring at me.I asked was everything OK because at that point he still wouldn't acknowledge me. I had to confront him like I am some vigilante just to see if could spark a conversation. This [non-permissible content removed] asks me did you need anything? I responded with " No I drive to dealership too look at balloons you have on the ceiling. When I ask for just basic information about what I thought was public information on pricing such rates Msrp cost invoice I was told we don't give people that information. WHAT many consumers ask this question all the time. I never asked if they sell me a car at any price just wanted to gauge payments on a vehicle to possibly replace spouse's current Lexus lease. I forgot lastly I previously had worked in this industry at one point. I know disgraceful disparate treatment when I see it TONY THE MANAGER has got nervous when he saw a person of color and just acted in way as pure unwelcoming period point Blank. It's Ashamed dealt with Darren as well.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Island Acura is the Best!!
byon 04/17/2019
Joseph Robinson helped me out with a recall, I was so pleased I returned to have my car serviced and a full detail. I couldn’t be happier. I’ll never go anywhere else!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Review
byon 12/09/2013
Shop around. These people aren't the friendliest or helpful, in fact a bit arrogant. Customer service means a lot. Maybe next time guys.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
1 Comments
Pleasant Experience
byon 06/14/2013
Bought a 2014 RDX from them on 6/10/13 and picked it up on 6/11. Test drove, answered all questions by knowledgeable sales person, price was fair (a little less than Edmunds TMV) and no high pressure sales or add-on/warranty from the staff.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 01/31/2013
They are great!!! Fast, Friendly and always willing to do what ever is needed to satisfy the customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Friendly, honest and pleasant
byon 03/23/2008
Wife and I went to 3 different Acura dealers in LI and found this to be the best of them all. Salesman was upfront honest an a great guy to deal with. Wife and I were sold on the TL before we went to the dealer and were now just trying to cut the best deal. We did very little negociating and when we finalized the deal it finished up $11. less per month than the deal we had in hand! Last step I wanted to take the car on a final test drive. After taking a copy of my license salesman pulled up in a loaner TL put the plate in the back and told me to take a drive... WITHOUT the salesman in the car. This gave me and my wife a chance to explore the vehicle on our own, drive around on the parkway, etc. After getting back to the dealer we signed the paperwork and we expect our new car in about 2 weeks, Great experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments