Koerner Ford
Customer Reviews of Koerner Ford
Wonderful Experience
byon 12/25/2015
Great experience with a well trained staff. I felt no pressure to purchase a new vehicle at any time. Salesman was very knowledgeable about the vehicles that I looked at and very informative. Koerner Dealership is the best dealership that I have ever dealt with. Highly recommend them to friends and family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 08/07/2015
Sales proceess from start to finish was all handled in top notch fashion-we were treated great and cheryl was excellent throuhout entire process including having new car ready for pick up and even spending time setting up / taking time to explain the my ford touch-
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
new lease
byon 08/06/2015
Scott did a phenomenal job. I was given all the information I needed and was treated well. AS long as my experience stays the same throughout my lease I will definitely do more business with this group.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Koerner Ford and Brian Ferguson
byon 05/25/2015
Hi there, I purchased a 2015 Ford Focus. Brian Ferguson was recommended to me by 2 family members. Brian was extremely knowledgeable about the car when we took it for a test drive. He did not need to convince me to buy a Focus, I am a previous Focus owner. He always returned by phone calls or emails and had the answers I needed. Brian's attention to detail was noticed and appreciated. My car had already been detailed and when I went to pick it up he took the window stickers off for me and cleaned the window! He was not happy with the other windows and cleaned them all before I left. This new car is quite different from my previous car and Brian checked with me before I drove off the lot to make sure I didn't have any questions about the operation of the car. I really appreciated the extra time he took with me to make sure that I was happy! This is my first car from Koerner Ford. I have always recommended Ford to my family and friends, will continue to do so and now will recommend Brian Ferguson. Thank you! Karen Szakaly
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Salesman, love the car, delivery was lacking...
byon 04/27/2015
My 23 year old son did the legwork for me in picking out candidates for a new vehicle to lease. Our first test of a dealership is how they treat a young man coming in on his own. Our salesman, Eric (apparently a rabid Rangers fan!), was very nice to him and attentive to his questions. He test drove a vehicle and called me. Eric and my son brought the car to my work so that I could look at it and test drive it. After some thought, I decided to lease the vehicle through them. I called Eric and told him what I was willing to pay. He called me back within a few minutes and within a couple of dollars of what I had proposed, so we made a deal. I went in the next morning and signed all the papers and picked up my new car. All in all, a very pleasant experience. THAT BEING SAID... I did have issue with the condition of the vehicle at delivery. Someone had obviously gotten in the car to back it into the "delivery space" with grease on their hands and their clothes. There were a couple of spots on the driver's seat, the door handle, the electric seat adjustment handle was covered with visible goo, and the passenger side headrest and side of the passenger seat all had grease spots on them. The upholstery is kinda a cross between butter and manila folder in color, so the spots were very obvious. To his credit, Eric tried to remove these as I stood there, but a brand new car should never be delivered to a new customer with visible spotting on the upholstery. Fortunately I was able to remove everything with a damp sponge and some Resolve Pet Stain spray. I was pretty annoyed, however, and this is the major reason I went with 3 stars. Customer service is everything, folks. I can get a new car anywhere... I agree with other reviewers that the dealership is old and dirty and really needs some rehab, however, everyone we encountered was very nice to us. I cannot comment on their service, as I have never used it and have my own mechanic.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fair deal fast!
byon 04/27/2015
I have been a regular at Koerner Ford in Syracuse for years. I can get a fair deal here fast. No long hours running around and comparing and haggling! I trust them and they have not let me down. Whether it's a dealer stock car or a special order, they give me what I want at a fair price and they do it fast.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
