Smith Haven Mazda

I purchased a 2015 Mazda CX-5 in December of 2015 which ended up having a MAJOR issue which resulted in me having to return the vehicle to the dealership. I found the management, especially Dennis Aberle , the General Sales Manager at this dealership to be very non sympathetic to the problem, unhelpful, arrogant, uncaring about the inconvenience I suffered ( I was in a loaner car for over a month) and very non communicative about how my problem was going to be solved. In fact everything I was told at the start of the ordeal by the management turned out to be nothing but BS. Dennis Aberle is a huge detriment to this dealership. Not only is he [non-permissible content removed] but he lacks the skills necessary to provide satisfactory customer service. Rather than go out of his way to ensure a happy customer his arrogance and non sympathetic attitude drives customers away. Obviously he does not realize that a dealership's future customers are its current customers. I commend the following people at this dealership for their integrity, hard work, helpfulness and overall friendly attitude : Jon Frisch, Adam Cevallos, Tyler Munro. If you choose to do business at this dealership I strongly suggest that you work ONLY with these 3 individuals and no one else If it wasn't for them I would have demanded that my down payment be returned to me and I would have gone to a different dealership. Bottom line - because the 3 gentlemen I mentioned above went out of their way to solve my problem and put forth extra effort to help me I decided to continue a business relationship with this dealership despite my extreme dissatisfaction. The General Sales Manager, Dennis Aberle could not care less about my dissatisfaction and did absolutely nothing to appease me or change my opinion of the dealership. In fact, all he did was lie to me and leave a very bad taste in my mouth. It is very unlikely that I will ever purchase another vehicle from this dealership nor will I recommend Smithaven Mazda to anyone I know. Again, if you visit this dealership and choose to do business there', ONLY do business with Jon Frisch Adam Cevallos and Tyler Munro as they are the only ones there that know how to treat a customer right and avoid any dealings with Dennis Aberle, the GSM because you all only regret doing business there. As a side note I picked up my replacement vehicle on January 30th. When I got home I noticed paint chips on the front bumper. I drive back to the dealership and spoke to Dennis Aberle who refused to give me the time of day. Instead he asks another gentleman to go look what I was complaining about. I brought the vehicle back to the dealership on February 10th to have the issue resolved. This is just another example of the incompetence and poor customer service demonstrated by this GSM.