Mercedes-Benz of Smithtown

by MarkR on 12/10/2022

This dealership is dishonest and discriminatory! I ordered a car from them in July. When the car arrived in November, they told me I had to pay $15,000 OVER the sticker price for the car. If the dealership had been honest and told me they were price gouging cars, I would simply have gone to another dealer and ordered the car. But they did not tell me about this bogus charge until the car arrived at the dealership!! At my age of 80 years, I couldn't afford to wait another 5 months for a car. I think they took advantage of me because of my age, as well. They kept me waiting in the dealership for more than 8 hours. Caveat Emptor! Buyer Beware! I would not do business with this sleazy dealership. In my 60 years of buying and leasing vehicles I have never been cheated or taken advantage of by any other dealer! Avoid this dealership unless you are prepared to be cheated! Truly disgraceful behavior. I hope this posting saves other purchasers for having such a nasty experience.

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by wetrain on 05/22/2016

Because you are Chinese and you buy car by cash. You need to add 10k to buy a car or gtfo. This is the funniest joke I heard this year, except it's not a joke. I checked the calendar and it's 2016, not 1980.

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by sergio2016 on 06/24/2015

"poor management communication" I bought my ML 350 from this dealer on February 2015 , sales person and financial manager called all the time to close the deal and to offer ridicule expensive extended warranties and extras . After I was sold an undisclosed smoker car , they replaced it with a newer one at a more costlier price. Well, we finally closed on the new deal and it was very clear from day one that the vehicle was a company car and the finance and title should be under the company name for liability and tax reasons . As soon as the title arrived from DMV 30 days later , it was under my personal name , I called the sales person and he told me he would take care of it and someone would call me . 2 weeks later still nobody called me . I went personally to the dealer with a copy of the title , gave it to the sales guy , he told me he would take care of it . 2 month later still nobody called me . I called a month ago again and the receptionist took my info and told me that someone would call me to take care of it . A month later still nobody called me . I went to the dealer last week for service and tired of this title issue , I approached the financial manager at his back office , he seemed little irritated that I showed up unannounced , with a not so friendly face he took my information in a piece of paper while continuing taking care of something on his computer screen , he told me someone will call me and he dispatched me without any courtesy , leaving me with the impression he was doing more important things than my 5 month old unresolved concern . Well , a week later , still nobody called me to resolve the title issue of my Benz to be put on under my company name . I guess I will have to go to the local DMV this week to take care of the title myself on my own time and expense plus taking time off from work . Service department is awesome and they bend backwards for you ,but sales , management and office personnel are terrible , you will not heard from them after the sale , and you always have to call several times to resolve issues , so if you have a paper work problem or issues , well .... good luck , you are on your own . Bad experience for me , I would go somewhere else to buy a Benz and service the car here later , just my two cents

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by holden3 on 06/17/2014

I had a great experieonce buying my car from Mercedes Benz of Smithtown. The salesman (Alan S) was very personable, honest & knowledgeable.

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by undertaker4 on 04/01/2014

Rob P. easy to deal with. Always very helpful when i call. Do to my profession i am always in need of a loaner. Never once did i get turned down even at a unplanned visit.

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by alienat0rpred on 09/15/2013

Seems awesome! Why didn't i see this before??? Great customer service as always. General Manager was quite attentive and concerned. All the employees were quite helpful. I got a new Merc AMG. Great car from a great dealer. Will surely buy more from them in future.

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by saadutr on 10/17/2008

LONG STORY SHORT, THIS WAS A GREAT EXPERIENCE AND I COMPLETELY RECOMMEND THIS DEALER TO ANYONE. Ok, so I went to the Mercedes of Smithtown dealership on Wednesday because to deal with my Check Engine light. I went into the service department without an appointment and when I got up to the front desk, the receptionist enthusiastically asked me what was wrong with my car today. I told her my check engine light was on and she said I would have to make an appointment. So she made me an appointment for Friday at around 10am. That was actually a perfect appoinment. When Friday came, I went back to the dealership and I told the same receptionist I had an appointment. She said that she would get me to a service advisor and I could wait in the waiting room, which by far exceeds any standards of a waiting room, especially for a car dealership. So about twenty minutes later the service advisor called me back and got me ready for the diagnostic test. He clearly told me the estimated time of waiting and the price of the diagnostic alone and I was fine with that. About two hours later, they were done with the diagnostic and told me I needed to repair an oxygen sensor or something like that. This time my cars actual service advisor came out and described everything clearly, he also gave me the total it would come out to. Again, I was fine with that. About an hour later, they said it was all done and I had to pay at the service desk. The price the receptionist said was exactly the same as what the mechanic said. For some reason, I was expecting her to give me a higher price. This dealership completely satisfied me from my first step into the waiting room to driving off the lot. I will go back to this dealership only for my future service needs.

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