Open Road Volkswagen of Manhattan

I don't expect complete honesty from a dealership, but I do expect some degree of good-faith in negotiations. First, Open Road will attempt to charge a $780 "administrative fee" to cover ill-defined "administrative costs." Ask them to give you an itemized list of the the specific costs. I did not. However, I suspect you will find that there are no actual administrative costs associated with this “administrative fee." It is just a way of presenting $790 as a non-negotiable item and artificially reducing the MSRP to get you in the door. What it actually does is piss people off (because they are not charged it elsewhere) and undermines the dealer’s credibility from the start of the transaction. <br><br> Second, after I made an offer, the sales consultant told me he had no remove to move below the posted price of $19,965 (for a used car). After researching the matter, I determined that the likely cost of the car to the dealership was not more than $17,000. In any event, I have no problem with hard good-faith bargaining where the dealer takes a firm position. However, I went online and found that the dealer was advertising this car as being "priced to move," and had already reduced the asking price to $18,983. A few terse e-mails later and Open Road was ruled out as an option. <br><br> Once again, I don't expect complete honesty from a dealer. However, I don't want to be put in a position of having to check, test and double-check everything the dealer says. I did not buy a car from Open Road VW and I never will.