FIAT of Manhattan

by ejc161ny on 08/09/2017

Fiat of refuses to submit title updates with NY DMV for lease buyout. A complaint was filed with NY DMV specifically against Hassan Ahmed (manager) and Angela Ramsumair (sales) and is being escalated to the dealership owners: Jeffrey, Patrick, & David Monniger

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by Bobbodux on 02/02/2016

Excellent service and very rapid response. Worked with Brian Boyd and was very satisfied overall. The FIAT 500 is the car to have in NYC and FIAT of Manhattan is the best place to buy one and have it serviced.

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by wild6 on 10/31/2013

I'm usually apprehensive about car dealers and do my homework before entering one. I arrived knowing what car I wanted and what incentives were available. Katherine P. was very straightforward, informative and understanding. I was able to get a great deal on a 500 Pop. A surprisingly pleasurable experience.

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by gsdwnhllfst on 10/18/2012

I have seen several negative reviews about Fiat of Manhattan, but they all look lie the same person wrote them. I had an altogether different experience. It was superb. Baleb D. was very professional and helpful. Angela R., my salesperson, was extremely helpful and knowledgeable. It's like anything else. When you are going to buy a car, do your homework, research your options, go tot he dealer knowing as much as possible, and if they screw with you - walk away. I have purchased many cars in my day and have dealt with several dishonest dealers, but I can say that Fiat Manhattan ranks high in my book.

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by fiat_nyc on 09/09/2012

Caleb Denis is the biggest [non-permissible content removed]. Buyer beware!!!!!!! Tried to sell us a dirty damaged car on a bait and switch for a different color Made me wait 2 hours to pick the car up because he was too busy scamming other buyers. Tried to rip me off on the Ally Lease bank fee by charging me $795 when it was really $50 Promised to make up for it buy offering free all weather floor mats...10 calls later....no response! BEFORE YOU SIGN......think twice about even dealing with Fiat of Manhattan and Caleb Denis. If you must then get the lease the prior to signing it to review it. Check the bank fee. Leases are very confusing so do your research to read and understand the contract. I did and it prevented me from being ripped off nearly $750.00 Best of all....Caleb Denis said to me "I'm an honest man"....Yeah right!!!!

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by kenwolf1 on 08/20/2012

I am not one to write on review sites, but my experience at Fiat of Manhattan has compelled me to, not to “get back” at the Lemiron Starling or Caleb Dennis, part of the sales staff at Fiat of Manhattan - No. I am writing to help insure that unsuspecting New Yorkers won’t fall for Lemiron Starling and Caleb Dennis’s lies, manipulations and falsehoods that they perpetrate at Fiat of Manhattan. I am going to quickly outline what I view as the dishonest and frankly, inhuman way that the sales staff of Fiat of Manhattan (Lemiron Starling and Caleb Dennis ) try to, (in my opinion,) STEAL money from unsuspecting car buyers or leasers. ONE: Lemiron Starling and Dennis Caleb do the “BAIT and SWITCH”. I had been over there with my girlfriend a couple of days earlier, and I had also brought my Honda Fit over so they could see it for they said they could buy out my lease. I called Lemiron Starling to get a final price. He told me on the phone that they would give me $345 a month to lease the car (with the Honda buyback) with $2500 down. When we arrived with $1000 cash payment in hand to reserve the car, Lemiron Starling said “Oh I am sorry, that price was for financing - I made a MISTAKE. The price for leasing is really $409 with $4200 down. It wasn’t a mistake. Lemiron Starling sells cars for a living. You don’t make that kind of mistake when it comes to numbers. It was the classic BAIT and SWITCH. SHAME ON YOU, Honda of Manhattan. And Shame on me for falling for it. TWO: Lemiron Starling and Dennis Caleb tried to charge us a $895 leasing fee from ALLY Financing. After some checking at another dealer, I found out that the fee from ALLY is only $295. That is STEALING in my book. THREE: Lemiron Starling and Dennis Caleb never inform customers that the $99 a month New York City parking deal that comes with a New Fiat (really $117 with tax) is only for NEW Quik Park customers. After some checking I found out that if you are a current Quik Park customer, the rate does not apply for you. FOUR: They will RUN DOWN THE STREET to get you back and manipulate you more.These guys will do whatever it takes to work you over the coals. After trying to negotiate the final amount down to a reasonable level, I told Lemiron that we could not go any lower and to call us on Monday if he could find a way to make it work. My girlfriend and I left. Not 5 minutes later, Lemiron is chasing us down the street saying : “Yes, I worked it out with Caleb! We will give you your price!” We walked back, and the same nonsense continued. FIVE: Lemiron Starling ASKED for a CASH PAYMENT to negotiate! I didn’t give it to him, but Lemiron Starling kept asking. Incredible. FIVE: After I asked Lemiron Starling if (x amount of money) would be the FINAL amount that I would owe, the amount that I would bring in to pick up the new Fiat, Lemiron Starling said “Yes.” (My girlfriend who was there with me witnessed it too.) So we signed the contracts, giving Lemiron Starling a $1000 cash deposit to secure the car which he took to Mr. Dennis. My girlfriend and I then started planning our vacation with the new Fiat knowing that we would pick it up the following Friday as we waited for Lemiron to return. Then Lemiron Starling came back ( now get this!) with a NEW contract, asking me to sign it AGAIN, saying that the numbers were in the wrong places. Under one line on the new contract was some tiny unreadable words scribbled in saying something which we couldn’t read. “What is that? I asked. “Oh that is just taxes and fees. It is nothing. “ Lemiron replied “How much exactly will that be?” I said defiantly. Lemiron Starling said “ Oh, it is nothing.” I requested he go and find out the exact amount. Again, Lemiron Starling said “ Oh it is nothing.” I said, “Please go and find out the exact amount.” Lemiron Starling came back and told me that it would be $1700 dollars more!!! I was flabbergasted. I asked for my money back. “Oh, let’s talk about this..” Lemiron warbled. I immediately went to Caleb Dennis’s desk, (who seems to me to be the mastermind of this scam.) “I need my $1000 back.” I said calmly. “What seems to be the problem?” Caleb Dennis replied. 
 “What seems to be the problem? You know what the problem is.” I responded trying not to make a scene. “Let’s talk about this.” Caleb pontificated like he was Tony Soprano. I said. “Give me my money back now, or I am going to call the police. I will be waiting over there.” In about 5 minutes, Lemiron Starling came back with our $1000 deposit. No apologies. My girlfriend and I couldn’t even look at him. We counted the cash to insure it was all there and we left, having lost THREE hours of precious life with this ridiculousness, feeling disgusted, and frankly, emotionally raped. I called Fiat USA main offices and spoke with a woman asking for someone to call me to help deal with the situation. It has been a week and no one has contacted me. Here’s the big question: DOES FIAT of USA condone this type of lying and manipulation that was perpetrated at Fiat of Manhattan in order to make money? How about a good product at a good price? Don’t go anywhere near Fiat of Manhattan. Never in my life have I experienced such dishonesty at a car dealership.

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