BMW of Manhattan

So I went to this dealer to look at the x6M, which was displayed on the floor. Tried to get someone to answer question---to no avail. Tried to get someone to open the hatch-- same result. I ended up going downstairs to their ground-level showroom and opened the hatch of a hybrid model instead. (own a black lab and she had to fit comfortably in the car). As I continued to walk around a used car sales person welcomed me and asked if I needed assistance. I told him my experience and he told me to ask for Adrian, who was off the floor at the time. I waited and when he returned, everything changed. We took a test drive in a X6 (they don't test drive the M's thankfully---the one I bought had 3 miles on it) and the XM is in my garage. This guy was very customer focused and even ordered me a mat for the back for my dog. When we debated over the value of my trade-in, he showed me the whole-sale price list which is published every 10 days. When he delivered the Bimmer, he took an iPhone picture of my wife and I and sent it to me. I am sure I will buy more cars from this guy. Terrible sales staff--one superstar.