Skip to main content

Rockland Hyundai


55 S Rte 303, West Nyack, NY 10994 (map)
Today 9:00 AM - 8:00 PM
Sales Rating

Be the first to write a review.

Service Rating

Be the first to write a review.

Back to Sales Reviews

Dealership Sales Review

1 out of 5 starssales Rating
Worst Experience Ever
Written by Melissa_C89 on 04/18/2015
I traveled 90 minutes to this dealer today to look at a used 2011 Jeep Grand Cherokee. I called at 9am to be sure the car was still available and was assured that they would prepare for the car for my arrival at 2pm. When I arrieved the car could not be brought around as it was blocked by 3 cars they lost the keys too (understandable) we went over to the car, first theres a huge crease with the paint lifting on the hood, then a huge dent in the passenger side, third the passenger rear bumper cleary had damage covered with touch up paint. I understand I was looking at a used car so we gave it a shot. Inside there was trash everywhere! Peoples clothing! Thick syrup gunk in the cup holders and worse of all a white powder all over the inside. Much worse than a powered donut that made a mess. Ontop of that the trunk area floor that covers the spare tore was gone, nowhere to be found!! Seriously!? This is how you prepare a car to be sold? Ontop of all that gloriousness, the car had 3300 more miles than what they were advertising!!! I was told by the manager that it must have fell theough the cracks, they tried to get me to look at other cars but seriously I dont trust them. Then the manager tried to tell me that he would have his guys clean up the car and send me pictures of it clean incase I wanted to give them a second chance. Seriously!? I drove 90 minutes to find that? No thanks. I will pass. And deal with a real dealer who cares about their vehicles and cuatomers.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

Add a Comment

Only letters, numbers, and spaces will be accepted.

Character limit: 30
Character limit: 7500
Please review your comments carefully before submitting. Once submitted, they cannot be deleted or changed. All reviews and comments to Edmunds are subject to the terms of our Visitor Agreement.

Showing 2 comments
Sort by:
rocklandgm on 04/24/2015
Dealer Response
Thank you for taking the time to express your experience at Rockland Hyundai. We are extremely sorry you had a bad experience. That is not normally how we treat our guest and would like to take the time to apologize for making you go out of your way to see us, and be treated like that. We will make sure this behavior is not repeated in the future to you or any of our guests. If there is anything we can do to make it up to you please do not hesitate to let us know. Rockland Hyundai
Report
rocklandgm on 04/24/2015
Dealer Response
Thank you for taking the time to express your experience at Rockland Hyundai. We are extremely sorry you had a bad experience. That is not normally how we treat our guest and would like to take the time to apologize for making you go out of your way to see us, and be treated like that. We will make sure this behavior is not repeated in the future to you or any of our guests. If there is anything we can do to make it up to you please do not hesitate to let us know. Rockland Hyundai
Report