Customer Reviews of Plaza Kia
Waste of my time
byon 03/28/2023
I inquired about their inventory through a third party (cars.com, Edmonds). A salesman, Roevelle, got back with me a couple of days later and said he would work up a quote on a Kia Sportage EX hybrid and get back with me that day. Two days later, I contacted him to see where we were and he understood that I live in NC, and if a deal was made, it would be a couple of days before I could pick up the vehicle. We worked out a deal and I let them know I would schedule a flight to pick up the vehicle and I put down a 1K deposit. After the deposit was secured, Roevelle informed me that they would hold the vehicle and then his superior, Robert McIlwain got on the phone and said he would check to see if they could hold the vehicle two days, TWO DAYS, and call me back ASAP. Three days pass with no contact, and they finally call me to see if I’m picking up the car. I told them I hadn’t heard from them and wasn’t going to book a flight if they weren’t going to hold the vehicle I had put a deposit on. Got a call from Robert the next day leaving me a message asking me to call him back, thought he had hung up the phone, but hadn’t, and I heard him telling someone that they had sold my vehicle out from under me and were going to try and push me to purchase a different color of the same vehicle. When I returned the call at least he was honest that they had sold my car, but no apology, didn’t even try and cover it up. Apparently it’s standard practice at Plaza. Took me over ten days, multiple phone calls and I had to go through the GM to get my deposit back, letting him know I had the recorded info about my vehicle being sold out from under me. Meanwhile, I worked a deal with another dealership for the same vehicle with a few small extra options included for $3500 less. THANKS PLAZA!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
sucks they are the only Kia in BK
byon 03/07/2019
leased a 2017 Sorento from them (had a 2015), the cars themselves are great but between the sales staff and service dept, i wouldn't recommend anyone go to these [non-permissible content removed] unless you want to suffer and waste time. travel further to another dealership. sales, floor mgr,. everyone will promise you everything then change it up
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Bait and Switch
byon 03/13/2018
This sales staff looks and acts just like all the stereotypes of smarmy car salesmen that you've ever heard. They offered me a lease with specific time and mileage terms. Turns out, they changed the conditions before they finalized the papers submitted to hyundai financing. They added another year to the agreement and lowered the mileage threshold by 5,000 miles. Needless to say, I have found a way out of that lease and would advise anyone who wants/needs to purchase to run, don't walk to any other dealership in the area. No dealership could possibly be more deceptive and ureliable as the staff of this dealership.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Fantastic dealership
byon 01/11/2018
The entire team at Kia was outstanding. I brought my vehicle in for an oil change and the entire team was very courteous and professional. Setting up the appointment was easy and they worked astound my busy schedule. The mechanic walked new through the entire process and my car was ready before the time they promised. Definitely one of the better dealerships out there.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
[non-permissible content removed].. Avoid at all costs
byon 11/08/2017
Bring a lawyer with you when you deal with these guys or do yourself a favor and just go to another dealership. If you hate yourself enough to decide to go to this dealership stay away from Damon Jones and Claudio Perez (specially Damon Jones) - I havent met anyone as unethical as these guys ever in my life. I would have given a 1-star rating just based on my experience with them before we signed the paperwork - made us wait for hours for an appointment which I had confirmed over phone a gazillion times, tried changing numbers on us several times AFTER we had an agreement (including charging an extra destination fee which was already included in the sales price which we had agreed on and bank fees which we had agreed dealership will be paying), tried to intimidate us into accepting the higher numbers (including yelling at us!) and double charged us for sales tax and DMV fees promising a refund of the overpaid amount. BUT what happened AFTER the contract was signed was a thousand times worse. Almost a month and a half later Damon Jones called us informing us that Kia rejected the lease contract and we need to re-sign paperwork. Kias problem with the lease was really that we had paid too much downpayment resulting in negative depreciation (which they could not accept). Incompetence from the dealership aside (how can they not catch the negative depreciation while preparing the paperwork!), Damon tried to increase the previously agreed (and signed!) upon sales price of the vehicle touting that was the only way to resolve this issue. Things went downhill from there pretty quickly. The dealership resorted to outright lying (cant print out a copy of the contract as they have moved to an all electronic system in spite of legally obligated to provide a copy and then being able to print out a copy a few days later, new lease with a higher sales price is actually a more favorable lease to me, refunds are only processed once a week on Fridays but after an attorney general complaint were able to issue the refund on Monday and many many more), threatening to repossess the car and/or report it stolen in spite of me paying such a big downpayment that Kia rejected it indicating that I need to reduce my downpayment, refusing to issue a refund of overpaid amounts and being flippant about everything to confuse us so we would agree to a less favorable contract (including barely readable one line replies, not answering questions asked on why sales price need to be higher or extra fees need to be added and so on). I filed a complaint with Kia hoping the manufacturer will help resolve this but Kias helpline was practically useless - no real action and/or follow up on the issue till date and all requests to get into contact with the regional sales manager were ignored while the dealership was harassing us. Damon refused to get his General Manager into the conversation (obviously!). I had to file a complaint with the BBB and the NY Attorney Generals office to have these guys get back to their senses. The Attorney General complaint is what I think really made the difference here. I was less than 24 hours away from filing a lawsuit for fraud (after more than a month of going back and forth!) against the dealership - thats how far they took it (and I had all laws broken and lies spoken on record to use against them in court). Please do yourself a favor and avoid this dealership. They will do anything and everything they can to scam you and not just before buying the car but also after. And this is not a one off case - read https://ag.ny.gov/press-release/ag-schneiderman-announces-settlements-four-auto-dealer-groups-deceptive-practices for more details.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Service was great...purchasing experience was questionable
byon 08/02/2017
Latina (sp?), the customer service rep, who greeted me at my car when I pulled to the service station was great. She kept me updated and fully informed during the process - which was important since I had my antsy daughter with me. No complaints.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Great service
byon 07/28/2017
All was on time and even faster than we expected. We came for a recall. They let us select the date and time for the service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
service center customer service
byon 07/14/2017
Welcoming staff and technicians! Very knowledgeable and straightforward. Provided service without delay. Was also able to get a ride to and from the service center without asking! Staff has excellent follow through skills!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Customer Service
byon 06/22/2017
Albert was sincere and courteous, and provided such remarkable service with utmost professionalism, from the time I arrived to completion of needed work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
sanman service
byon 06/20/2017
Everything, I have been dealing with Plaza since I purchased this particular vehicle, but I have dealt with Kia for three vehicles. I am very pleased with their service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Experience counts
byon 04/21/2017
Staff was friendly car was taken in for recalls and oil change definitely appreciated that your staff knew what they were doing call the other locations and they were not aware of just basic parts that every dealership has in stock for recalls on top of that I drove an hour out of my way to go to this dealership because of that
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Come down for what?
byon 04/04/2017
I was looking for a specific car. A 2016 Kia Rio no power windows. I wanted to save the $1000 it cost for them. Anyway I see one online, what I wanted, a complete VIN, I inquire about it on eduments I get a quote on the car. I email me them but never get an email back. I came in anyway. I come in, I said I want a 2016 rio, the guy at the podium says, we don't have a Kia Rio, only Tortes. You want a Forte so I leave. I decide to see it online again. I see the car I want, I fill out their form inquiring if they have one. I get a phone call, they say they have it when can I come in? I said are you sure. They check, they have it. I said I was there yesterday. So now I am very specific, 2016 Rio, no poker package. The salesperson calls back a few minutes later, we have four of them, when can you come in? I said Thursday at 11. She says ok ask for me at the desk. Then she sends me a confirmation email. I come when I was expected. The person who phoned me wasn't there. I came in as expected at 11, the person I phoned says she isn't in under noon. I see someone else, they tell me after a while they have only one 2016 Rio, it has the power package. I didn't stay much longer. If you know you don';t have what I want tell me. Don't make me come in and then tell me, especially after I had been there before. I didn't feel any pressure to buy, We never got that far b/c they made me come in for a car they didn't have. But come on, they didn't have a car, I had to take the subway there, that is why I needed a car and they knew it b.c of the first story) Then late in the day, I'[m back home, the salesperson who wasn't ther calls again. Says she doesn't come in to 12 on Thursdays and to come again. I'm not foolish enough to take a third 2 hr train trip to brooklyn. I suppose the moral of the story is, they will tell you anything to get you to come in, but what they say on the phone means nothing.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Good experience
byon 03/28/2017
Appointment made quick and easy. The time of drop of and pick up was convenient for me. Adviser was nice and explain everything about my car and what work they going to do.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Kia sportage
byon 03/28/2017
Customer service was excellent, and work in a timely matter. Excellent Customer service. I would recommend a friend to Kia. Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mrs. Broadus
byon 03/25/2017
My advisor was extremely professional. He took his time and answered all my question. He also made me feel very welcome.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Plaza finally did it right
byon 03/14/2017
The new manager Albert was a pleasure to deal with. Finally an honest man. I would deal with him again and again.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
KIA
byon 03/14/2017
The work on my 2015 Kia was Outstanding! I would definitely recommend this location. The customer service was very detail on the level of service they were going to be providing. Chelsea is amazing and very welcoming! Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
KIA
byon 03/14/2017
The work on my 2015 Kia was Outstanding! I would definitely recommend this location. The customer service was very detail on the level of service they were going to be providing. Chelsea is amazing and very welcoming! Thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Henry's Review
byon 03/08/2017
I liked that snacks and beverages were provided, I like how confortable the seats were, and I liked that they made me feel like I picked the best car company ever.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Amazing service!
byon 03/08/2017
The service is on point and the staff is very professional. Albert Brumberg did take the time to explain everything that was needed, and suggested in terms of service. I was able to make choices based on the information without any pressure whatsoever. He even gave me printed material with explanation for everything that was done to my vehicle.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
BEWARE - PLAZA KIA ALLOWS DEALERSHIPS TO FORGE CONTRACTS
byon 11/02/2016
BEWARE!!! Plaza Kia is involved in fraudulent activity and forges contracts. In May 2015, I cosigned a lease for my sister and she was able to leave with the car (2016 Kia Sorento) that day. 3-4 months later my sister was contacted by Plaza Kia's finance managers, Thomas Brescia and Stephanie Gamba. She was not called in to sign any contracts but instead was asked to make a payment to the dealership, despite having already made 2 payments to Kia Motor Finance (leasing company). My sister contacted Kia Motor Finance to discuss if she should be making additional payments to Plaza Kia dealership and was advised that her financial obligation is to Kia Motor Finance once the lease was signed. My sister notified Stephanie Gamba of this and was never called/threatened for payment again. In July 2016, my sister called Kia Motor Finance to get details on the contract and end date for lease. The representative asked if she signed several contracts because the contract that she was referring to was not accepted by Kia Motor Finance. The representative informed her that Plaza Kia dealership had to generate a new contract which they received and was accepted on July 3, 2015 with signed signatures from both my sister and I, dated for May 31st, 2015. On May 31st, 2015, sister was not in NY! She and her husband left NY on the night of 5/30/15 via the new Kia Sorrento to Georgia, as they had to be in Georgia to sign their lease for their new home which was done on 6/1/15. My sister immediately requested a copy of this new contract that we were not aware of nor did we sign. My sister received the forged contract and noted some changes in the agreement. My sister called Plaza Kia dealership and spoke with Julio Guina and was informed they knew her well and accused her of trying to bring the vehicle back many times within the year and having her boyfriend's mom co-sign the car. My sister informed them that they had the wrong person and pointed out that she moved out of NY in June 2015. It was apparent that no resolution would come from directly trying to work things out with Plaza Kia dealership. Therefore, we decided to retain a lawyer to work out a resolution with Plaza Kia dealership. As of 10/14/2016, we were informed by our lawyer that Plaza Kia dealership is refusing to take the vehicle back nor take responsibility for committing fraud. We are appalled and hope that no one else has to go through this!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
As the only Kia showroom in Brooklyn, we take our responsibility to serve our communities needs seriously. Conveniently located on Nostrand Avenue (near the B44, B82, B7, B9, BM4 and the 2, 5 and Q train) we're a one stop shop with our Kia Sales Showroom, Kia Service Center and Kia Parts Store all on the same block. We also have a great selection of New and Pre Owned Kia as well as vehicle location services. Our modern showroom is a refreshing view to look at while you're checking out your next vehicle. We also serve refreshments and have a area specifically for children to play in. This is all part of the Plaza Kia royal treatment for all customers because when you stop into Plaza Kia customer is King (or Queen)!
1 Comments