Fox Chrysler Dodge Jeep Ram

by Andy P on 03/06/2020

I would give 0 stars if I could. Please do your self a favor, and avoid doing business on any level with Fox Chrysler Jeep RAM. For a company that supposedly “prides itself” on its customer service, they certainly do not know how to treat their customers. I recently Purchased a 2016 Dodge Challenger with less then 28000 miles on it, and have had nothing but problems with it since day one of buying it. It’s shocking that a dealership will let a vehicle be sold in such poor maintenance, and flat out refused to stick by their product and do anything about it. The first time I had the car at highway speeds, it starts violently shaking. All 4 tires were severely out of balance. They suggested bringing it back, and paying for a rebalancing out of pocket. I live over an hour away so traveling that far with it in that condition isn’t a good idea. So I decide to take it someplace local. It happens, no big deal. I let it go. On the way to have it fixed, I decide wash my car, in a touch-less car wash. It came out 4 times louder then going in. The shop found the broken pipe pictured in this post. It was so rotted that the water pressure, from a touch-less car wash, was able to do that. Mechanic quoted me, from dodge, that the part to replace it, is $1400. Contacted dealership again, they said bring it in, and they’ll take a look. Took entire next day off work, drove the hour back to dealer, they inspect it, submitted it to the sales team to do a “good faith” fix, which they denied, only stating multiple times that “They don’t have to fix it, because it isn’t covered by the N.Y.S. lemon law.” They did however offer for me to pay for it out of pocket again, for $1600. $200 more then what was previously quoted to me. Mind you, this was all within a 3 week period of buying the vehicle. I’ll never be doing any business with this dealership again, will be going out of my way to suggest against it from everyone I come in contact with, be contacting the better business bureau, and the state attorney general about this matter. I suggest anyone reading this, keeps their business and money, far far away from here.

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