Woodbury Nissan

Employee(s) I worked with: Reggie, Anthony Mazzone Ok, I know car dealerships are places usually people HATE going to (especially when you HAVE to buy a car), but I've been to good dealerships (rare) from time to time. However, this experience was byfar the worse. During my visit there, Reggie, the sales person, barely gave me much time to look over the car that I was interested in. I had questions about the dents on the car that I was concerned of, but he basically blew if off by saying 'I don't know.' The test drive was awful, just down the street and back again (I was only allowed to make 1 right turn and then a left turn to head back to the dealship). The test drive was ridiculus. The whole sales pitching thing was extremely annoying, but completely by the book: they spotted me as a potential buyer, took my driver's license, and made me wait forever for practically no reason to drain my patience. I told them I was still shopping around (which is true!), and they absolutely refused to let me leave. Then they took me into a little room with the sales manager, Anthony, who was btw, a [violative content deleted] [violative content deleted], to negotiate a price. I guess it's the same old story. Overall, they basically ignored a lot of my questions and requests, and were totally just concertn with making a sale. MAIN part of my complaint: I usually wouldn't spend time writing up any reviews, but these guys pissed me off so much that I just had to. I agreed to buy a used Mazda3 for pretty cheap ($11.3k) from them during that visit. I put down a 500dollar deposit on the car so I can get some stuff ready before I make the real purchase. I called in the middle to check up on the car and see if they did the stuff I requested for (rotation, steering wheel adjustments), and they said 'The car is in GREAT shape, you're lucky to get this car'..etc, and everything seemed well. The evening before the day I was planning to go purchase and pick up the car, I called Woodbury to let them know. I talked with Reggie and asked about the car, and he said he has to go check up on the car, he doesn't know if it's there, and told me he would call back later, because he was too busy with customers in the store. Later at their closing time, I had to call back for Reggie, and Reggie told me the car that I wanted was GONE. He said the car was actually under a lease, and they had to return the car to the old dealership that owned the car. (This is pretty much BS. When they recieved the car, they could easily know if the car is under a lease or not by looking at the owner of the TITLE OF THE CAR.) So, I wasted an entire day when I could've been shopping around for other cars. Wasted an entire week getting stuff ready to buy the car. I wasted money on driving to the dealership, and I spent money for a couple days of useless insurance for that specific car. If they lost the car, couldn't they at least LET ME KNOW?! Couldn't they have just called me? I asked them to at least refund my deposit, and he said sure, 'definitely.' I waited around 4 business days for that refund before I had to call back. Reggie told me he's working on the paperwork 'as we speak' and I should see the refund back on my credit card statement tomorrow (another excuse for poor customer service). Next day, I did see something on my credit card statement. ANOTHER CHARGE FOR $500. This took stupid mistake another 2,3 days to resolve and I eventually did get my refund (of $1000 now) back. And finally, I was done with dealing with Woodbury. I am really furious about the treatment I recieved from Woodbury, but I'm just sharing my story with you. Hope my story would give you an idea of how shady they are and how bad the service is at Woodbury. I would not recommend this place, period