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Paul Miller Honda of West Caldwell


1170 Bloomfield Ave, West Caldwell, NJ 07006 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
Recommend:
Yes (6) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
Sad dealership don't bother
Written by Zylgis on 06/18/2013
I wanted to purchase a Honda Fit EV. I called them & they said they had one & to stop by for a test drive. I went right over & the sales guy acted hesitant & when we were walking to the car he told me we weren't allowed to drive it. (True story, I'm not exaggerating). They acted very condescending and acted like they were doing me a favor. Meanwhile, I already knew all about the car & had far more knowledge about it than the people I spoke with there. So then the sales guy asked me to leave a deposit for it & I thought I was getting the car maybe in the next month or 2. Nope. After wasting over an hour there the sales person told me he can't guarantee when or if I will get the car & the one I saw was already sold. Then I decide to go to a different dealership. They had one, I test drove it & purchased it on the spot. I drove it over to Paul Miller Honda & cancelled my order. I couldn't believe that they actually seemed mad and annoyed that I got the car. One guy even told me that he couldn't believe that I could get one even though I was one of the first people that filled out an application on Honda's web site to purchase one months ago. The good news is that the car is completely awesome. It rides like a luxury car, is very fast, & easily gets over 100 miles on a charge. It "glides" & people love to ride in it. I highly recommend the car, but not this particular dealership. They acted like I was a liar but the truth is the only ones that did were them.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

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paulmillernj on 06/25/2013
Dealer Response
Thank you for taking the time to provide us with this feedback. We value responses from our customers because it helps us reach the highest levels of customer service we strive to provide to our customers and ensure that they leave our dealership satisfied. We apologize for the inconvenience that occurred in our sales department and would like to reassure you that our team has been working diligently to resolve the situation and prevent it from occurring again in the future. If you have any questions or would care to discuss this further please do not hesitate to contact me at your earliest convenience. Sincerely, Justin Gervasio Sales Manager jgervasio@paulmiller.com
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