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Jack Daniels Audi of Upper Saddle River


243 Rte 17 S, Upper Saddle River, NJ 07458 (map)
Today 9:00 AM - 6:00 PM
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Dealership Sales Review

2 out of 5 starssales Rating
Deceiving Finance Man
Written by dascatigno on 07/20/2015
purchased a 2015 Audi A3 a few days ago and was very disappointed that this dealership will say anything to sell a car including deceiving me about the condition of the car. I found a the same car with added driver assist package at Bell Audi but wanted to give this dealership a chance since the salesman Jerry was very nice and helpful. After being in the finance office for almost 2 hours haggling back and forth I agreed to buy the car. When going over the pre-certified checklist (which I have never seen before) I asked what were the markings on the car diagram and my answer was "someone wrote on a separate piece of paper and it left marks on the diagram. He said the car must be in mint condition to be sold. When I got to the car I never looked at the passenger tires. When I get home I noticed I had 2 huge scratches to both rims on the passenger side. Each coincided with the accidental marks on the pre-certified paperwork. The man completely lied to me and I have reached out to Jack Daniels and I have not received a return message. Dont buy from this dealership try Bell Audi.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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jdaudiofusr on 07/22/2015
Dealer Response
I am concerned by your review and would love the opportunity to address it for you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I am hoping to gain the opportunity to talk with you more about this. Hope to hear from you soon. Sincerely, Steve Park - General Manager - spark@jackdanielsmotors.com
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