Honda of Toms River

by P Tonno on 04/24/2024

Worked with Carlos Martinez to select the best vehicle for our family (2024 CR-V Hybrid AWD) and purchased it at great price. It is a pleasure working with the staff at this dealership.

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by Flip on 04/01/2024

Very competent salesperson, did not waste time, informative and easy to deal with. Thorough and explained all options clearly, and felt was open to giving good value on trade in

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by Sandy on 03/14/2024

My third time leasing here and very pleased with the service they gave. Super fast!

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by Auto2023 on 11/13/2023

They messed up the process of getting my permanent registration prior to the 30-day expiration period of my temporary registration. This left me without a valid registration, and it stranded me out of state for two weeks. They ignored all of my calls to ask for their help to fix this. I had to get a NJ MVC Investigator to go there to get them to act. To top it off, when the NJ investigator asked them why they were ignoring me, they said it was because I hired a lawyer, but they started to ignore me for weeks before I got a lawyer involved. They did not pay off the lease on my trade-in until 20 days after the trade-in. This caused the leasing company to start charging me late fees on my lease account and to warn me about possible collection notices. The dealership unilaterally changed my lease agreement after it was signed and never informed me of the change. They corrected an error they mad in the lease which lowered my lease payment by a few dollars. Still, they never sent me an amended lease, or a letter documenting the amendment. The dealership provided misleading information about the terms of my lease during the negotiation process. When I requested to see the lease agreement before signing it, I was told it couldn’t be printed out until it was finalized and signed. In the weeks that followed, they refused to answer my follow up questions about the signed lease. Overall, it was a nightmare dealing with them and their employees in the Sales Department and Administration Department. They just didn’t care to provide help. Finally, after six weeks of torture, I was able to get the General Manager involved and he worked to resolve their mess-ups. Still, it didn’t make up for the torture they put me through. I would stay away from this dealer, especially my salesman (Doug). I don’t think he would recognize the truth if it slapped him in the face.

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by Teddy on 04/21/2023

Very quick and efficient Went over the whole truck after done with repair also washed truck and was out in under 90 minutes Great service from start to finish

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by Jacin on 04/05/2023

Great service. Super fast, didn’t feel lengthy. Would recommend Jordan S

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by VIP on 04/04/2023

Should have heeded the bad reviews on this place. DO NOT BUY A CAR FROM THIS DEALERSHIP!!! All they care about is the sale. They sold us a used car that never should have been offered for sale. We pointed out an issue with the coolant reservoir when we looked at the car and instead of doing the repair or letting us know that there was an issue so we could make an informed decision said that it wasn't an issue just an oversite. Became an issue within the week of purchase with a radiator leak. Now, six weeks after purchase, find out that there is rust eating through the braking system of the car not to mention most of the underside components of the car. They charge $2,000 for preparation for sale but I don't know what they do because if they had a competent individual looking at the car, they would have seen the issues once the car was up on a lift.

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by Tm on 12/06/2022

Very professional and understanding All was done quickly and efficiently

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by Irene on 11/17/2022

Karen Lignelli helped me lease a new CR-V. She was courteous, knowledgeable and friendly. One of the best new-car experiences I've had.

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by Chris on 10/14/2022

So I decided to go ahead and purchase a brand new vehicle for the first time in my life and Ashley was my saleswoman and when I tell you that she was absolutely amazing, I don't think I could have gotten a better person because I probably wouldn't have stayed in there but she made it so much fun and so simple so thanks again, sister

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by Bernard Schraer on 10/11/2022

Very incompetent staff and total lack of customer service. Purchased my car off lease in August and dealership still (October 2022) has not delivered the title, as required by law. Do NOT do business with them. Total fraud.

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by newcarpurchase on 09/22/2022

Great experience purchasing a new car at Honda of Toms River. We had the pleasure of working with Karen Lignelli who has been friendly, honest, and professional throughout the whole process from start to finish. Also enjoyed working with Billy Sherman and the whole staff at Honda of Toms River. Would be happy to recommend to anyone looking for a new car.

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by James Denney on 09/17/2022

Got great service and very courteous salesman and manager

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by Steve of Holiday City on 08/06/2022

I just purchased a 2023 Honda HR-V sport AWD from Honda of Tom’s River, from the time I walked in the dealership 07/15/22 until delivery 08/06/22 if was a pleasant experience. Thanks so much to Mel Pitts in sales for his help in making my purchase a smooth transaction. 🙂🙂🙂 shout out sales manager Rob for working with myself and Mel on a very nice out the door price in this crazy times. 👍

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by S L Brittain on 07/24/2022

Really have to shout out Jay Ahmed, Billy Sherm and Frank V for helping me get my beautiful 2022 Honda Insight Touring in my preferred red paint and ivory leather. The car arrived much sooner than expected and they really helped crunch the numbers to get my payment and down payment to a realistic amount. This is my fourth car through Honda of TR, very happy!!

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by Ted on 05/28/2022

Friendly courteous knowledgeable and patient

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by Fran Hueston on 03/28/2022

Nothing to dislike, salesman Eric Kulawczyk was very up front with us, well mannered, made us feel very comfortable and worked a very hard to get us a good deal, and a thank you to manager Eric Cenname also. They both made it a pleasurable experience. Thank you Toms River Honda!

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by Phil R on 03/12/2022

Save your time and do not even consider this dealership. They say they are all about customer service but it’s clear that is a complete lie. They sell lemons to people including me and then don’t want to do anything about it. If anyone wants to know more info about how bad their customer service is and how their sales team lies don’t hesitate to contact me.

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by joeygee on 02/17/2022

in this day you have to be transparent and be of high morals or get bad reviews ,, this dealership has a 1500 dealer prep/ internet fee that is not disclosed on autotrader at all!!! the management team argued with me that it doesnt not have to be disclosed, its normal and expected, , i ponted the add on my phone and asked where is this 1500 fee on a 8k car listed, no one could show me or offer a sorrry for wasting my familes time. they said "they dont control the autotrader add" well you should or not use them becasue now you have to deal with the fallout .stay away....

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by Lawrence P on 02/11/2022

Ben was a very helpful salesperson that let us make our own decisions but was very supportive of our decisions. He made the usual difficult process of buying a car - especially in this current higher priced times- an easier and happier time. If all car sales-people were as good as him, many more people would be more apt to buy cars.

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by Bob on 11/29/2021

Honda of Toms River is a great dealership. They made the car buying experience so easy! Doug Lazaro is a professional in all respects. If I could rate them with a higher score I would. I highly recommend them.

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