Land Rover Parsippany
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Apathetic from the start
Written by 11/08/2010
onFirst, my experience is very limited because Mr. Stanzione (a "Gold Certified Sales Guide") was apathetic and unaccommodating from the start.
I requested a quote through Edmunds.com and was contacted via email by Mr. Stanzione. He volunteered his dealerships rankings....
"Land Rover Parsippany the 3rd largest dealer in the country!"......"We are currently ranked over 97% in customer satisfaction in both sales and service..." and, "...one of the top dealers in the northeast as well as in the top 5% of 170 dealerships in America".
I asked what authority or entity provided that report or those rankings to substantiate his claims and repeated my request for a quote. He told me that LRNA provided the rankings then asked me how I would be paying and when I would be purchasing. I asked again for the report to which he responded, "have you test driven the Range Rover Sport?".
He finally relented and wrote.... "Here is LRNA's phone number [violative content deleted] Please contact me when you are ready to move forward with the Sport." I told him that I did contact him!
I forwarded the exchange to the sales manager Garrett Revolinsky suggesting that he may want to improve on the customer service at Parsippany. I did not get a response.
Needless to say, I will not be buying a vehicle from them. I can't even imagine what their attitude would be like once I am locked in.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No