All American Subaru of Old Bridge
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bait and switch?
Written by 06/01/2013
onCalled this dealer to try to test drive a 2014 Subaru Forester 2.0XT, which is hard to find in dealer inventories in central New Jersey right now (early June 2013).
The sales person said she wasn't sure whether they had one for us to drive, but would check.
She called back in a few minutes and told us that indeed they did have one we could test drive.
Drove an hour there.
When we arrived, the sales person we spoke to on the phone said they were very busy but she would try to find someone to give us the test drive.
We sat around for, perhaps, 15 minutes.
Then another salesman approached us and told us that the 2.0XT they did have had been sold "last night" so we couldn't drive it.
(But, of course, we could drive a 2.5i instead.)
Seems like classic "bait and switch" tactics to us.
So, we wasted two and a half hours, and probably four or five gallons of gas, based on what certainly seems to us like an outright lie.
We will never consider buying a car from this dealer (or its apparently affiliated Ford dealership).
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
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aacustomercare on 06/03/2013
Dealer Response
Thank you for the feedback about your recent visit to our dealership. We would like to apologize for any inconvenience and misunderstandings. The bait and switch connotation is a term we do not take lightly and we would never partake in that practice.
When you called us to check the availability of the vehicle it was available for purchase. At the time of your arrival our sales consultant mistakenly believed the vehicle had been sold when in fact it was not. This was an honest and innocent mistake on his part. There was no intention to deceive you in any way.
We again apologize and invite you back for a test in that vehicle or we can even bring the vehicle to your home for a test drive. We look forward to hearing from you and if you need anything please give us a call.
Sincerely,
All American Subaru
Customer Care
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