MINI of Mount Laurel
Customer Reviews of MINI of Mount Laurel
Best experience I ever had at a dealership
byon 04/18/2018
I bought a used 2015 Mini cooper s hardtop in January of 2018 . From a really great and low pressure sales person Tom Bronco. I initially was denied financing but the finance guy worked with me to make it work. he actually got a me a better rate than I expected and it was the most painless car purchase I ever had. Thanks guys! I would strongly recommend this dealership.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Treated Poorly
byon 06/02/2015
While I was contacted several times before arriving, I was not pleased with my experience. The sales associate I was referred to by another sales consultant of the Holman Group was pleasant enough, but I feel as though this Mini Dealer did not deal fairly with me, and as a result lost a sale.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
I wouldn't buy a used car from them
byon 01/22/2015
I have wanted a Mini for years, but couldn't afford one. I was able to afford a used one, and their sales team went out of their way to find me exactly what I wanted. Unfortunately, there were some issues with the car that did not get resolved before I bought it, and I was told (less than 4 weeks after I drove it off the lot) that some of them would not be covered, I'd have to pay for them to be fixed. In addition, those issues that they did resolve took weeks to fix. Not thrilled with the dealership overall.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
We experienced a lot when we bought our Mini!
byon 01/06/2014
Was looking for a Mini Countryman Sport online as my local dealership didn't have a huge inventory. Found a white one with orange mirrors and orange & black racing stripes. Our local high school colors! Called and got Shawn on Christmas eve and told him we would be coming down on the day after Christmas (35 mile trip). When we got there we found the car to our liking and bought it on the spot. Shawn was the best salesperson I ever dealt with and I have bought many cars. He was super knowledgeable on the product and even more conscientious of our time. He really put us at ease and made the entire event enjoyable. I highly recommend Mini of Mt Laurel and especially Shawn.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Purchased my 2014 Mini Cooper Coupe S
byon 12/03/2013
Went into Mini of Mt Laurel to look around and was shown the 2014 Mini Cooper Coupe S by one of Mini of Mt Laurel's sales people. Was taken for a ride in it and well the rest was history. Traded my 2012 Mini Cooper Coupe for the New Coupe S. Loved the ride of the new Coupe and also the pep. Mini or Mt Laurel went over and above to make sure that my purchase was something that I was happy with and also make sure that I was completely familiar with all options and how they worked on the 2014 Coupe.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
excellent experience at Mini of Mount Laurel
byon 09/05/2013
The dealership staff are courteous, knowledgeable, and very easy to deal with. There was no sales pressure and the sales person was a delight to work with. I was on my my to another dealership to buy another vehicle and stopped by Mini of Mount Laurel because it was on the way. I was blown away after test driving a Mini Cooper S. So instead I purchased a new Mini Cooper S Bayswater rather than going to the other dealership that had a vehicle I was set on. I love my Mini Cooper, it's the funnest vehicle I ever had to drive. Can't wait to purchase another Mini Cooper from Mini of Mount Laurel, for my wife
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent and knowledgable team!
byon 07/31/2013
We recently visited MINI of Mt Laurel to browse their inventory and perhaps test drive a car. I had no intention of making a purchase, as I had not driven a MINI before this visit. Our sales person, Shawn, was extremely professional, informed and helpful without being overly aggressive or pushy. We were able to test drive three different vehicles before finding the one we liked, and never felt rushed into making a decision to buy. In the end we got the car we wanted, and could not be happier with the experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
disappointing customer service to prospective buyers
byon 08/18/2011
It you want to browse their inventory and not worry about being hassled by aggressive sales staff, then this is the place to go. If you want to actually interact with a sales staff member and take a test drive or actually buy a MINI, stay away from this dealer. I rated them at 1 star - because I couldn't leave it blank. So far, my experience with MINI of Mt Laurel deserves negative stars. I recently stopped by on a Wednesday evening, around 5:30 PM, and wanted to test drive a MINI. I was greeted by the receptionist when I walked through the showroom door, then completely ignored. I looked at the Cooper Hardtop and wanted to test drive one. After waiting about 5 - 10 minutes, I was never approached and simply walked out the door and felt like nobody really noticed I was there. I decided to give them a second chance and went back in, then asked the receptionist if anyone from sales was available. She looked around and could not find anyone - and mumbled something to the effect of "there were only 2 sales people working at that time". I mentioned I wanted to test drive a MINI. She asked which model, or if I had any specific model from their inventory in mind. While I was in the process of describing what I was looking for, someone in a service uniform (which I assumed was from their shop) interrupted me and the receptionist then listen to this person - NEITHER apologized to me for interrupting. At that point I told her "forget about it" and walked out the door. I will never set foot in MINI of Mt Laurel ever again. If this is how a potential customer is going to be treated, then there is no point in ever going back.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Purchase your MINI here!
byon 06/19/2011
I cannot say enough about this dealership. I was treated like family from the start. I knew three years ago when my lease was up that I was going to lease a MINI Cooper, and MINI of Mt Laurel made the experience perfect for me. I built my MINI online, went to the dealership, and Roseann Howard ordered it for me. I met the Finance Manager Lou Petti, and we became friends instantly. Five weeks later when Crazy Jane (you MUST name your MINI of course) came off the truck, Roseann called me. I could not contain my excitement and went over that day to see her. The anticipation of getting my perfect vehicle was met with over the top attention by everybody at MINI of Mt Laurel. The Parts Manager helped me get those little "extras". I have had my MINI for just over a month now and every time I get in it there is a huge smile on my face. And if you think they are small vehicles, think again. I am six foot and it is THE most comfortable vehicle I have ever driven. Kudos to the entire staff for helping me to get everything I wanted in a vehicle, and in a dealership!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
