Burns Honda

I was in New Jersey the weekend of 21-23 March to visit relatives and attend my sons' sporting events. On Saturday morning, after arriving at one of the events, my 2002 Honda Odyssey made a horrible noise that was followed by an intense burning smell. Rather than wait for AAA, I decided to drive it to the nearest Honda dealer. That turned out to be Burns Honda. I was greeted promptly and professionally by Express Team Supervisor Matt D. I explained that I was visiting from Virginia and really needed the van to be looked at as soon as possible. Not only did Matt help me unload the van of all its contents and secure them in a safe place, he assured me that Burns Honda would do everything it could to have the van repaired that day. When my relatives came to the dealership to pick me up, two employees helped transfer all of my belongings to their car. When I received the call around lunchtime informing me that the AC compressor needed to be replaced, I was asked if I needed any help with transportation that day. I did not, but I certainly appreciated the offer. I cannot thank you enough for the outstanding customer service you displayed. This is why we are a Honda family. Please be sure to let Matt know how much I appreciated his help that day. He went above and beyond his responsibilities to ensure that I was well taken care of. Thank you.