Haldeman Lexus of Princeton
Customer Reviews of Haldeman Lexus of Princeton
Seemless!
byon 05/20/2023
Working with Don Newberry was a pleasure. I felt that all of the facts and information were on the table and that created a trust-based transaction. It goes beyond that, though- I know I can call Don with questions or help with the car technology at any time and he will be very responsive. I highly recommend this dealership and Don specifically.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Seemless!
byon 05/20/2023
Working with Don Newberry was a pleasure. I felt that all of the facts and information were on the table and that created a trust-based transaction. It goes beyond that, though- I know I can call Don with questions or help with the car technology at any time and he will be very responsive. I highly recommend this dealership and Don specifically.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
It was an absolute pleasure working with Syed Imran Ahmed, Sales Executive
byon 11/25/2021
It was an absolute pleasure working with Syed Imran Ahmed, Sales Executive at Haldeman Lexus of Princeton and I would give a 5-star rating to Syed. His initial pitch in our first enquiry call was welcoming and that inclined us to approach the Lexus for further discussion. Syed takes the personal accountability throughout the process of Sales until handover of the car, thereby ensuring customer satisfaction in every step! Special shout-out to the General Sales Manager (GSM): George Able for approving quick/great deal, and Brian Finn from Finance in helping us with a smooth paper work! I would also like to thank Phil, Delivery Specialist for explaining and ensuring the features while handover! Kudos to the entire Haldeman Lexus Team at Princeton for their extraordinary work!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Team!
byon 02/06/2021
Had to travel almost an hour to get there, but well worth the trip! Syed Ahmed and GSM George Abel were very accommodating to my specific needs and offered a great price. Rich from the Delivery Team was equally fabulous in providing an education on all the wonderful safety features in my new vehicle. All very professional as well as friendly. Very pleasant experience overall!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Unprofessional Service Manager
byon 01/04/2021
Hopefully anyone patronizing this business will never have to deal with their condescending service manager, Chuck Bradshaw. He lacks discretion and customer service skills of any kind. When I bought my vehicle it had a very intimidating cover under the hood. I remember it without a doubt because none of my previous vehicles had anything like this. You couldn't see anything but the engine cover. I recently noticed it was gone. After speaking with a service writer, I was told to bring it in. I knew I was wasting my time but against my better judgement, I took it over. This makeshift manager looks at it and says, "you're mistaken", proceeds to bring in another vehicle (like my own) from the sales lot to prove his point. What he should have done was: sit me down in his office , pull up the parts list, reassure me that cover (that was not supposed to be there in the first place) served no purpose and that my vehicle would continue to function fine without it, Not brush off a detail oriented person like myself with a mere "you are mistaken" . When it is time to purchase my next Lexus, what I won't be is mistaken about is where it is purchased!
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
WONDERFUL Customer Service & A Perfect Vehicle!
byon 07/25/2020
We just had the most AMAZING experience with Scott Hallman at Haldeman Lexus Of Princeton! I purchased a used 2012 Toyota Highlander Hybrid Limited. When I took it to my mechanic, he couldn’t believe how amazing the condition is! The dealership had put brand new brakes, rotors & top of the line tires on it! The customer service was wonderful & I highly recommend them to anyone!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
sales review
byon 05/22/2015
I purchased my RX350 and I can't say enough good things about this dealership. Everyone was very professional and friendly. I felt very comfortable. I would definitely recommend this dealership to others and I will certainly buy my next Lexus from this dealership.
Wonderful Service
byon 05/05/2015
I liked the friendliness, the courtesy and professionalism of the staff, chiefly Tara and Charles. Both were exemplary in my opinion. I am completely confident in their ability to service my automobile and I believe I made a couple of wonderfully nice people in the process.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 05/03/2015
I was recently in there for a 10k mile service. Clean service area, everyone was polite and friendly. The waiting lounge was very convenient to get work done or to simply relax.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
How I bought my RC 350 F Sport
byon 05/01/2015
Everyone I dealt with wasvery professinal and very friendly. This put my mind at ease. I knew I was in a good place
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Terrible Service @ Haldeman
byon 03/26/2015
My experience at Haldeman was quite an experience, on that I regret. I'm a late 20's business professional shopping for a Lexus GS 350, and I decided to stop by Haldeman. MY experience from the start was quite terrible. I asked the receptionist to speak with a salesman concerning a GS350 they had on the lot. The first salesman she asked looked my way, shook his head and walked away. I should have walked away at this point, instead I decided to stay. The second salesman ended up showing me the vehicle. I asked a variety of questions on the vehicle, mostly basic in nature such as MPG or AWD functionality, and the salesman could not answer the questions and kept stating "You would know better than me as you have researched the product" and was more of a passenger than anything else. Against my best judgement I decided to try to negotiate for the car, as I did like the vehicle. I started at 10% lower than the ask as a starting point. The GM refused to negotiate what so ever and I left. The following day I received an email thanking me and asking me to reconsider. I responded that I would be more than willing to negotiate but their prices were too high for the comparative market. The GM decided to respond back that their prices are in line with the market(untrue as other competitors were priced at the 10% figure), implying that I was being a ridiculous customer. None the less the whole experience was terrible. I assume that this dealer is use to high end clients and does not like to negotiate, especially with a younger clientele like myself. If you're looking to pay the sticker price and like a tablespoon of condescending attitude, by all means visit Haldeman Lexus.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
Old Style of Selling Cars
byon 11/15/2013
The Lexus name on the door betrays the type of selling that brings the worst images of auto salesmen to the floor. Has to be other Lexus dealers who are more motivated by what they are selling than simply moving a car off the lot.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments