Freehold Subaru
Customer Reviews of Freehold Subaru
Wonderful Experience
byon 07/29/2019
My experience with Freehold Subaru was excellent. From the moment my husband and I walked in, we were immediately greeted by Lester and Scott who made us feel at home. We worked with Lester to discuss what type of Subaru we wanted and Lester was quickly able to give us our options. He was able to locate the model of Subaru and package we were interested in very quickly. All the while, Lester made us feel comfortable, engaging in conversation about our family and taking a genuine interest in us as people-not just customers. Within a few days, Lester called and said he had our Forester ready and offered great flexibility of when we could come in to pick it up. On pick up day, Lester had already gotten the paper work ready and set us up with Dave, to go over the financial part of the deal, which we already had agreed upon. The process was quick and Dave was able to answer our last minute questions. We then finished up with Lester giving us our keys and making sure we felt comfortable in our new Forester. Overall, the experience was unlike any other dealership experience I’ve ever had. The staff’s knowledge of their vehicles and packages was very informative. Their patience in working with us was also unlike any other experience we’ve had at dealerships. The sincerity of Lester, Scott, and Dave also made us feel like we were welcomed and at home.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent Service
byon 07/27/2019
Recently purchased a Forester with the help of Carlos Ramos. Carlos was helpful, knowledgeable, and most of all accommodating of my financial situation. Freehold Subaru was flexible enough to meet me halfway and get me the car I wanted. Would highly recommend both Carlos and the dealership itself.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Empty Promises - poor follow up
byon 07/25/2019
Good cars and friendly people but empty promises. They promised a gift card to go though the electronics review thing but then “lost” the card. Every time I ask about it I’m told it’s here or there, with some other guys who’s out right now or they act confused saying I should have already received it. Similarly I was promised a different card as a referral reward. Well as luck would have it a coworker was looking for a similar car and he bought a few weeks after I did. Again no card sent. When I ask they either ignore it or say it should have been mailed. It’s been months now. Either they are dishonest or someone on the inside is stealing their rewards cards. Either way prepare to be disappointed.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
Outstanding Service from Freehold Subaru
byon 07/02/2019
I was looking for a WRX STI in a very specific color and upon my first phone call to this dealership with what I had in mind, I knew this was the one. I worked with Yuliya Shvartsman who was extremely professional, personable, and understanding to my wants and needs for my next vehicle. She always had all paperwork ready before hand for a smooth and wonderful experience with all visits. Ask for Yuliya when you go! It was a pleasure working with her and the Freehold Subaru staff and I'm now enjoying my new vehicle!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Fast & Friendly Service
byon 07/01/2019
I initially inquired about turning in my leased Dodge Charger and wanted to get into a Subaru Ascent through their website and received a reply via e-mail within an hour. When I set up an appointment, we met Lester right away and began the process. Previously, with other dealers, the process would take about half a day to complete. Lester ensured we did the test drive and paperwork in a timely fashion, and at the same time making the experience fun. I felt like a made a new friend! We reached the dealer at around 3PM and was gone with the new vehicle by 5:30. This was the quickest I ever did a vehicle trade. I recommend this dealer for anyone!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New Subaru owner after 15 years of driving a Hyundai Tuscan
byon 06/26/2019
I had a great experience at Freehold Subaru. No hassle pricing. Ordered the car i wanted and arrived as promised. Yuliya the sales person was professional and courteous. Keep me informed every step of the way. Gary the manager was also helpful and professional. I love my new forester!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experience
byon 06/24/2019
My saleslady, Yuliya, is very helpful, professional, knowledgeable. She was very patient and explained to me very carefully all the special features of the vehicle. The dealer is also very nice and not pushy.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Dealership!
byon 06/04/2019
Freehold Subaru was a great dealership to work with! Yuliya was the sales person I worked with and she was absolutely the best! Very helpful, nice, and not pushy at all. Honestly I dread going in dealerships but she made the experience easy and pleasurable!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Certified Used Purchase
byon 05/15/2019
The transaction was quick and there were no games. PJ DeGrande was very knowledgeable and extremely helpful.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent Experience
byon 05/07/2019
Excellent buying/leasing experience. My Salesperson PJ was outstanding in providing a seemless, efficient and professional process. I would recommend this dealership to friends and family with 100% confidence.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome Service, Great People!
byon 03/18/2019
Brian Hynes made leasing my 2019 Impreza Hatchback a breeze! He was very knowledgeable and knows how loyal Subaru drives are. He made sure I got exactly what I wanted and had it ready to go in no time at all. Nick and Brian both made the financing and acceptance of my trade-in so simple that I had to double check that I wasn't missing any steps! I would recommend them and Freehold to anyone looking for a new car. I know I'll be going back!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience!!
byon 02/11/2019
I walked in to this dealership and a few hours later left with a new car. The salesman Brian was easy to work with had my interest as a priority and just made the whole experience very pleasant. I would recommend this dealership!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great Dealership
byon 02/06/2019
Best car buying experience I have ever had. Sean was my salesperson and he went above and beyond. I got a great deal, no pressure.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Overall very happy
byon 02/03/2019
I went in with internet price, 4.5% below invoice, expecting to have a hard time with a deal that must have had some back-end tactics to make up for cost. I met with Lester who was a great no hassle salesman, did a great job of informing us and keeping the process going. The internet price was accurate and doc fees were normal for the area. Out the door price was great, seemingly due to end of month sales goal requirements. Hit a bit of a snag with trade in value but they came up reasonably after some deliberation. The paperwork with the finance guy, Dave, Got a little awkward when I wasn't interested in extending the bumper to bumper warranty, gap insurance, etc. I think they were hoping to make up some more profit on that portion, Tom to repeated attempts to tell him no before we could move on. I fear less convicted buyers might get swayed into purchasing something they were not interested in before getting to that final step. Overall though the process was very good, in and out in less than 3 hours including an extensive test drive.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Leasing Suburu Crosstrek
byon 01/21/2019
I was very happy with Sean Brand, who was the sales consultant I worked with. I only wanted the car in the new light blue color, and this dealership didn't have it in stock. Sean went out of his way to get the car I wanted from another dealership, and I am very happy with my new blue Crosstrek.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
Great experience, highly recommend
byon 12/17/2018
Lester Soto was great to work with. He gave us a fair price within our budget and took the time to answer a thousand questions. We didn't feel any pressure throughout the whole process and drove away very happy in our new Forester. Would definitely recommend Freehold Subaru and especially Lester!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Car Buying Experience!!
byon 12/10/2018
Just purchased my new 2019 Subaru Forester from this location and they were wonderful to work with. I worked with PJ DeGrande and he truly listened to what I was looking for and before I knew it I purchased my new car and was driving out the lot within two hours. I have never had a better buying experience with any other dealer, and would recommend this dealer to everyone! So Thank you PJ and the rest of the Freehold Subaru Team for making this buying experience a seamless one!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Yuliya is the best!
byon 11/17/2018
I walked in with an idea of what I was looking for, when Yuliya sat me down and found EXACTLY what I was looking for! Sheâs amazing, very friendly and worked quickly with me so I was able to drive off the lot with a brand new car. Would highly recommend anyone looking to buy or lease go and ask for Yuliya!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best Car Buying Experience Ever!
byon 11/07/2018
I am a person who really hates dealing with auto dealerships and I have been dreading going to pick out a new car after owning my last car for 13 years, and the last experience was particularly painful; I felt like I was just a number and that I was shuffled around without anyone caring about me. I never went back to that dealership for service because they left such a bad taste in my mouth. Freehold Subaru welcomed me like I was someone they were looking forward to meeting. I'm always nervous with financing details and PJ DeGrande explained everything so patiently and I really understood what option would be best for me. I decided to get my car that evening and both PJ and Nick Anello made the financing part so easy for me. Thank you so much PJ and Freehold Subaru! I love my new Subaru Crosstrek!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
2019 Subaru forester purchase
byon 10/22/2018
Working with PJ DeGrande and the rest of the team was a pleasure....fair price, no surprises, very professional all around. This is my 2nd purchase at the dealership and most likely, not my last.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
New car purchase
byon 10/15/2018
I traded in my old Outback, and purchased a new one. The sales staff is very nice. I have purchased several new cars at this dealership previously. They always treat me well. The service department takes very good care of me and my car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
