Schumacher Chevrolet of Denville
Customer Reviews of Schumacher Chevrolet of Denville
Smooth and easy buying experience.
byon 01/30/2024
The buying experience was simple and painless. The salesman was knowledgeable and attentive. From start to finish it was as easy as buying a pair of shoes. ...with a few extra signature lines.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Smooth and easy buying experience.
byon 01/30/2024
The buying experience was simple and painless. The salesman was knowledgeable and attentive. From start to finish it was as easy as buying a pair of shoes. ...with a few extra signature lines.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Review of Dealer
byon 04/12/2017
Fast. Professional. On time. Quality work for the money. The staff was a pleasure to work with. The waiting room was comfortable to wait in.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great dealership!
byon 04/08/2017
Everyone was pleasant and cared about the customer! Mary Keller goes out of her way all the time. She provides me with a loaner car when needed!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Stellar
byon 04/07/2017
Professional, no nonsense or run around, straight to the point and didn't waste my time. I went to 3 other dealers that night- and getting numbers from them was like pulling teeth. When I walked into Schumacher it was like a breath of fresh air. If it's always like this - I wouldn't think twice about leasing from them again in when this one is over. Keep it uppppppp :)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thanks
byon 04/07/2017
The staff is so friendly and helpful! Especially Gary :) I felt comfortable waiting for my car's oil change, but it took longer than expected - next time I will drop the car off.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
They will change your mind about dealerships
byon 04/05/2017
I have had my fair share of crooked dealerships and salespersons, but today proved to be a very positive experience. I was lucky to deal with two knowledgeable individuals whom helped me get the truck of my dreams. Not only did they not push additional packages and erroneous fees on my bottomline, they gave me exactly what I wanted and worked with me to get a good pricing. I'm very happy to have chosen Schumacher as my dealership of choice to get my new car, I will definitely refer them to others. A big thank you to David and Tim.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Excellent service department
byon 02/17/2017
I have tremendous confidence in our Service Advisor, Gary Capone.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Leased 2017 Volt LT
byon 06/06/2016
Luis Garcia, was excellent in explaining everything about the 2017 Chevy Volt. He was very professional and i ended up leasing the car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Gearhart chevy doesn't care
byon 12/29/2015
The Denville dealership is a joke! I leased a 2015 malibu lt in february of 2015 and the first week it won't start...ends up it's a bad battery...a bad battery in a brand new car!? Ok so now after 10 months it won't start again so it's currently in for service. You would think a brand new car that breaks down twice in 10 months is a rare event. BUT when i speak to the sales manager all I get is defensive answers to my questions...and the main point he got across to me is "that's what warranties are for". Are you kidding me? Not once did I get any sympathy at all. I expected when i went to speak to him is he would say something like that's very unfortunate very sorry to hear that what can we do for you? Nope...I get nonsense defensive answers like "well you have a warranty" and "no car is perfect they do break down". What a classless way to treat people. This is my 3rd car with them and definitely my last!!!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
My new car from Gearhart
byon 04/12/2015
I decided to purchase a car at Gearhart because of the experience that my family has had purchasing from there for the last 17-20 years. They have always treated my parents as if they were family and they did the very same for me as I purchased my car from them. Walter was a big help in purchasing my Malibu and he helped me get the right one that had everything that I wanted. Everyone that we interacted with was very kind and made me feel like I had known them for years.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Avalanche Service
byon 04/03/2015
Just dropped in on the way home and knocked out an oil change, tire rotation and replaced a sensor all within an hour that threw the check engine light and got me going back home. What more can you expect.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Gearhart Made my Truck Look Brand New
byon 03/31/2015
The 2014 Silverado I purchased at the dealership last fall was involved in an accident. I was very pleased to learn that the Gearhart was an approved body shop for my insurance company State Farm. I had confidence that I was taking my truck to the right place for repairs based on my earlier Sales experience with Gearhart. The truck once again looks and drives like the day I drove it off the lot. Thank you.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Highly professional service
byon 03/19/2015
Excellent job on repairs needed, along with very good customer service (again), a commendable performance altogether. Only reason for not giving a perfect score is that the wait could have been a little shorter.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2012 Volt service and recall repair
byon 03/16/2015
Excellent service from Bernie as always; only an hour to timely do oil change and recall on lifts for rear hatch on my Volt.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service at Gearhart
byon 03/15/2015
I arrived on time for my service appointment and was written up by my advisor, Mary. My car was taken in promptly and the service was finished in less time than I expected. Gearhart has a very good service department in my experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Experience
byon 03/14/2015
I was treated very fairly and honestly. Walter is a great representative for Chevy. I would buy all my cars from him!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Jan2015Service
byon 01/18/2015
Gary Capone and Annie were fantastic. They should be commended for their outstanding service to us. A very valuable asset for the dealership. By the way, we are owners of two Gearhart Chevrolet vehicles, my '06 Avalanche and my wife's '10 Malibu.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Super Dealership! Great Products and Support.
byon 01/13/2015
Great Internet Salesperson (Andrew Garcia), Great Salesman (Dennis Burns) Very Nice Sales Manager who wasn't "Over the Top" as I like to say. Also, working with Brian to finalize the LEASING deal was a very nice experience. Great work!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? No
First Class Experience
byon 01/12/2015
We would like to express our thanks for a truly outstanding car shopping experience. Garhart Chevrolet was the first stop on our search for selecting our next car. Right from the start, my wife and I were very comfortable with the personable and low pressure atmosphere. Lou, our sales consultant was very knowledgeable when it came to answering our questions, and we also felt that he really took the time to listen and understand what we were looking for as potential car buyers. We were also impressed with the appearance of the dealership. As local residents, we have seen the dealership undergo recent renovations and we were very comfortable with the idea or returning for our future service needs. After our initial visit we tried looking at other brands and found those experiences to much less favorable in comparison. Not only were we impressed by the Equinox after looking at the competition, but we were also feeling less comfortable with the overall car buying process after visiting some other dealerships. At the end of the day, my wife and I agreed that "if we could have such a positive experience at our very first stop, maybe we should just go back and give Gearhart a try". From that point on, right up to the delivery of our new car, it was a pleasure to work with everyone involved. We are very pleased with our new Equinox and would like to once again express our sincerest gratitude to everyone at Gearhart for all their efforts in making what can sometimes be a real challenge into a great experience for our entire family.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Gearhart
byon 01/10/2015
The sales and service staff are always pleasent, helpful, and knowledgeable. Dropped of the car in the morning, they had a similar car for a loaner, and I was able to pick up my car th next day. All went well and I was back on the road in no-time. Thanks guys your the best!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
ABS
byon 01/07/2015
Great job on fixing the car and my bill was acceptable. I was unhappy with the service receptionist, very unprofessional. She had no idea what she was doing, could not answer any questions, and had me standing there before she even acknowledged me (very young). Receptionist when I picked my car up was older and knew what she was doing, thank goodness! Service desk where I gave all my information was nice and pleasant. Did say I would not owe a dime because of my warranty, but I did owe because this problem was not covered. Car was worked on and finished the next day after I received the call as to what was wrong and how much it would cost to fix it. The driver side of the car was scratched right down to the metal where the door handle is (it's keyless entry), there was grease on the outside of the car door and on the interior of my door, also on the carpet. I am still trying to get it all cleaned up! My car was driven to it's parking spot where they wash cars, mud was all over the side of my car from the mud puddle it was driven through. Will I go back to that dealership, probably because it is close to home.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments