Burlington Volkswagen
Customer Reviews of Burlington Volkswagen
Unprofessional Service
byon 10/16/2017
During my visit the number shifted dramatically all of sudden once I pointed out the total of the payments was way too high. No straight answers makes me have to assume dishonesty. Also the internet sales team promised things the actual sales team could not deliver. Things like this happen, but they handled it terribly. The staff was very annoyed and acted like the misunderstanding was my fault when it was their employee who emailed me the wrong info. I can not recommend dealing with them. Never an apology, never any attempt at guest recovery.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Great Experience!
byon 03/04/2017
Bought my Jetta GLI from Dave and was so happy with the whole process. Dave helped me find exactly what I was looking for! Would definitely come back.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great Experiences!
byon 12/14/2015
I have now bought a couple vehicles from here. The service was great. They were patient with me trying to find what worked best for me. I will continue to come back.
best car buying experience
byon 12/04/2015
I leased a 2015 Passat at Burlington VW and I was extremely satisfied with my experience. The salesman, Sebastian was so nice and knowledgeable. We got a terrific deal. A+ service
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
Do not buy used here!
byon 10/01/2015
I bought a used, non-vw from this dealership recently. The sales girl and whole buying process I had was fine. The night I bought my car I mentioned that the brakes looked low but I was convinced by her that they were in good shape. I took my car to a dealership for an oil change 2 weeks later to be told I needed new brakes and tires. The only thing I got back from burlington vw was that they were trying to up-sell me. I am not dumb. I know that. So I can say that I can honestly wait on the tires. However, the brakes I can not. They are very low and need to be replaced within the next couple of months if not now. I was able to speak with the general sales manager who only told me they couldn't replace wear and tear on vehicles they sell. So the point of the story is that if you are buying a used car from here...plan on dropping some serious money keeping up with that 'wear and tear' right after buying it even if within the 60 day warranty they so graciously offer.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
1 Comments
Is there a way to rate them zero stars?
byon 09/06/2015
I called Burlington VW interested in a Golf R. I received a quick call back and had an appointment. Drove 30' to the dealership and that's where surprises started. The car was still in the showroom. Manager came out and told me that no, they never do tests with Golf R. When I expressed my incredulity he dismissed it as a mistake. He justified it by saying that Rs are limited editions, which of course they are not. Furthermore, the price of the car was not 36.5K, as displayed on the Burlington VW site and VW.com, but 47.5K. They had added 11K in protection film, preparation charges and other useless items. If this price had been posted I would have not been interested to start with. No surprise VW is not doing well in this country with dealers like this. Makes you wonder if manufacturer is aware.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
1 Comments
I would give a negative star if possible.....
byon 09/10/2014
Worst dealership ever! After being in there for 6 hours with 3 kids and 9 months pregnant. I finally . Walked out with a car. A piece of carp one. After realizing the enormous amounts of problems their "certified" car had, I left many unanswered voicemails and emails with the owner. Long story short, motor was replaced twice (amongst countless other problems). Finally got a lemon law lawyer and won, but didn't win enough to get rid of car.....
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
purchase/lease SUV
byon 10/20/2013
Am in the market to purchase or lease a VW SUV - sales personnel were not experienced ,quoted the wrong sales price, worked up a sales sheet and then informed me that the base price was wrong after almost 1 hour of negotiation and back and forth to sales manager.Terrible customer service.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? Not Applicable
Great experience
byon 01/18/2013
Purchased my jetta from this dealership. They really worked with my on the price to fit my budget. I never felt pressured or hassled. I Will be dealing with them again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Great Dealership
byon 01/17/2013
First time too Burlington and was a great experience. Loved the classic vehicles!!! Very relaxing and sales team and management where great. If it wasn't for my sales person San Juan S. and the relaxed treatment with no pressure I received I would have purchased a Toyota. I'm part of the Burlington Volkswagen Family. I will personally recommend anyone to my sales person San Juan S. and the dealership. Thanks, BVW
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Worst possible experience at a dealership
byon 07/09/2011
This is by far the worst dealership I have been to. They first tried to trick me and sell me a demo car. Which I refused. I was at the dealership and they made me wait for more than 3 hours after which I was told that the car I wanted was not in stock as the last car was being purchased by someone else. They then tried to start a bidding war between me and the other person purchasing the car. They made me sign a piece of paper where I was willing to pay $300 more than the other person. After which I thought the car would be mine. But then the sales person, Christian came back saying that the car was sold to the other person. It was very messed up of the dealership to sell the car to someone else after making me sign the quote that I was willing to pay. Worst possible dealership. I landed up purchasing the car next day from another dealership at a much lower price.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Got a nice deal and the experience was OK
byon 03/05/2011
They honored a pre-negotiated price, were well below the other VW dealers in the region, were a bit pushy about some issues but were manageable. Its hard to fully avoid any BS at these dealers. I got a nice deal on the car and the salespeople were nice enough.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
There are numerous reasons why drivers choose Burlington Volkswagen. Proudly serving Burlington, Willingboro Township, Hamilton Township, Cherry Hill, NJ, and Levittown, PA, our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail.
That means you can expect to learn all of the features of the specific new Passat, Golf GTI, Golf SportWagen, Jetta or Beetle you’re interested in. In the market for a used car? Our team will be happy to fill you in on each of the reliable options in our inventory. And when the time comes for you to drive home your next car, our auto finance team is standing by with solutions to fit your individual needs.
At Burlington VW, our commitment to excellence does not end with the sale, though. In order to ensure a positive ownership experience, we staff an onsite auto service and repair department.
2 Comments