Allen Mello Chrysler Jeep Dodge Ram
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Dealership Service Review
service Rating
Disappointing service
Written by 08/20/2016
onSo disappointed. I had an appointment for the installation of an after market bikini top. Product reviews consistently reported amateur installers completing the installation in 45 minutes. When I arrived and the service personnel looked at the top, they quoted me a two-hour installation at $212 for the labor (but they would give me a break and do it for $200.) I challenged that estimate by suggesting that surely if I would be able to do it in 45 minutes, they should be able to do it in less time, and I said I would pay for a 1-hour installation. I was told, in a very confrontational tone, that it was definitely going to take well over an hour. I'm not sure why I would go to the dealership for anything, if they're no more skilled--and in this case, less so--than the average amateur installer. Most disappointing was the tone. They had gladly scheduled the appointment for the installation, but it was clear when I arrived that it was an annoyance to them and they did not want to perform the service. I reluctantly let them change the parking light that was out on my vehicle, only because I didn't want to get a ticket while I waited for an appointment somewhere else. The only reason I gave two stars is because I have had a previous experience that was more positive, though exorbitantly expensive. I won't be back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No