Lithia Reno Subaru
Customer Reviews of Lithia Reno Subaru
Fantastic Sales
byon 05/24/2023
We've now bought or leased 4 Subaru's from Lithia Subaru in Reno due to the awesome vehicles they are but also due to the fantastic salesman Luis and the rest of the staff!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Fantastic Sales
byon 05/24/2023
We've now bought or leased 4 Subaru's from Lithia Subaru in Reno due to the awesome vehicles they are but also due to the fantastic salesman Luis and the rest of the staff!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
LIthia Reno Subaru Crosstrek buying experience
byon 03/03/2022
Best car buying experience ever, can't say enough about how helpful the sales team was. Clear, straightforward communication and 110% fulfillment of expectations.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Unethical Service Employees, Incompetent Technicians, Hands-Off Management
byon 01/19/2022
Inexperienced and/or incompetent service technicians that fail to identify safety issues and deceptive sales practices. Since August 2021, I have taken my 2016 WRX in 3 times. The first for a routine oil change and inspection, the 2nd time to correct a loose lug nut that Lithia Reno Subaru failed to torque correctly on the previous visit, as well as to replace rear brake pads which were in fact at 3mm and in the "replace immediately" range despite Lithia Reno Subaru indicating them at 6mm and in the "green" range during the previous visit. On the 3rd visit, I was charged nearly 50% more than first quoted for a 60k mile service due to the service advisor taking it upon himself to recommend services himself that Subaru of America does not recommend. At no point was it indicated these were personal recommendations or Lithia Reno Subaru recommendations, not Subaru of America recommendations. I did not find this out until after the fact from doing my own research. Going to get your car serviced, you need to be able to have peace of mind that your car is in good mechanical condition after getting scheduled maintenance and inspections done. You should also have confidence in the ethics of the service advisors you do business with. In my experience, you won't find either at Lithia Reno Subaru's service department. Following a complaint to Lithia corporate, Lithia Reno Subaru finally reached out to me on January 11th. They offered no resolution and instead offered a generic apology for the inconvenience and stated they believe everything was represented fairly. Moral of the story: Potential customers do not be fooled by any responses by the owner posted by Randy Goldman the GM suggesting he is a problem solver who cares about resolving customer concerns. I can tell you firsthand he is equally unwilling to resolve complaints about his dealership and is hands-off in the process. As a result, he defers to his department managers who evidently condone unethical behavior exhibited by their employees. Save yourself the headache and go to a local automotive shop or Michael Hohl Subaru in Carson City.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
The incompetence is astonishing
byon 02/16/2021
The incompetence is astonishing! I scheduled my service appointment online. then four days Later I called to confirm my appointment and confirm that it could be done in one day and I was told that it could be done in one hour. So, I took the day off work, I showed up to my appointment 20 minutes early and when I was finally helped I was informed that my car cannot be fixed today and they would be happy to reschedule. every time I go there to get my car serviced, they have never been able to do what they promised, in the timeframe they promise.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
great experience
byon 11/18/2019
Calin made the car buying experience very smooth and enjoyable. I told him what I was looking for he gave me recommendations based on my best interest which I appreciated. I'd send anyone going to that dealership to calin.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best experience
byon 10/01/2019
Best car buying experience I have ever had. Romeo was the sweetest kindest salesman. Randy the GM was great. Helped me with my special needs. I love my new Subaru.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Lithia Reno Subaru Service Department
byon 09/05/2019
John is always super friendly and accommodating. He makes sure I understand what is being done to my subaru.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always 😎 aeedome!!!
byon 08/21/2019
Awesome job as always. This is my 4th Subaru and Misty at Lithia’s service department is always super helpful, professional, great to work with and truly cares. The team at Lithia’s service department is awesome !!! Thank you 😊
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Satisfactory
byon 08/03/2019
I went in with a preapproved auto loan, however they still required me to run a credit check for “security purposes.” I was completely unhappy because it dinged my credit again, and it took over two hours just for the process! However, I did end up with a lower APR and payment, so I can’t fuss about that. I’m happy with the vehicle I purchased (2014 Subaru Impreza), unfortunately I expected to leave with a semi detailed vehicle and a full tank of gas, but instead, I left with a dusty vehicle with half a tank. Where is the top customer service?
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Efficient Service
byon 08/01/2019
They are always so efficient and accommodating at this location. I have no complaints and will continue to use their services.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service as usual
byon 07/24/2019
I want to personally commend John Drake who always takes care of me when i visit Lithia Subaru, this is also why I have purchased 3 vehicles from this dealership. This particular visit was a last minute decision to have my car serviced and was finished in a fast manner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing!!!
byon 07/22/2019
Tom Verdin was absolutely amazing! He took time with us to help us find exactly what we needed, and even cane in on his days off to help us! He wasn’t just a salesman, he felt like family. He wasn’t pushy and let us take our time making our decision. I couldn’t have asked for a better experience!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Brake Light Recall
byon 07/21/2019
Misty is very knowledgeable and helpful in her service and recommendations. She gives each customer individualized attention and remembers what the customer has asked about or needed service for previously.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
My 3rd Subaru
byon 07/20/2019
Purchasing a car can be overwhelming, but this time it wasn’t. Hagen made it easy and made me once again a happy Subaru owner!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Quick & Professional
byon 07/19/2019
First time customer. Service rep Scott was friendly & professional. My routine maintenance was done in less time than expected. Definitely going back to Lithia.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
vehicle lease
byon 07/11/2019
Terry made the process of leasing a vehicle swift, efficient, and painless.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 07/03/2019
I was in a tough spot, they got me out of a bad loan and into my first brand new car, I’m very happy my new car is awesome, it’s a forester
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great like Always
byon 06/25/2019
Troy is amazing. I met him a few years ago and purchased a car from him and when I walked in this time he remembered me and gave me everything I wanted and more in no time. Beyond impressed and super excited about my new baby (car).....
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
LITHIA
byon 06/13/2019
I am very satisfied with my purchase. I wanted a small economy car around 6 to 700-. JD found a good car and Jesse found financing for it which I know was a challenge due to age and mileage, and my credit rating too. there were some glitches but they were all worked out. Thanks again to JD and Jesse
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Good Job.
byon 05/16/2019
The sales staff was very attentive and listened to our interests and needs. Great job!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Evan is awesome
byon 05/16/2019
My experience at Lithia Subaru was great. I came in knowing I wanted a crosstrek but Evan totally helped me figure out all the specifics accessories that I wanted. He did a great job and went above and beyond to get me into that car that day.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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