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Frank Leta Acura

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Frank Leta Acura
11777 Tesson Ferry Rd, Saint Louis, MO 63128 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
4.6 out of 5 stars (51)
Recommend:
Yes (18) No (2)
Service Rating

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Dealership Service Review

1 out of 5 starsservice Rating
sneaking charges on my bill
Written by kabiru2 on 06/09/2015
I just had my MDX serviced at Frank Leta and i have been looking for a dealership i can trust with my car and bill.But i was surprised that i was bn charged tire rotation on brand new tires barely a week old,i wonder what they were rotating.They took the charge off my bill but i wonder how customers get sneaked this kind of charges without their knowledge.It may be 5 dollars but do the dealership really need to do this to its royal customers? From now on i will be watchful on my bill anytime i have my car serviced by this guys..so much nickel and dime that...My car was perfect and only needed an oil change but i came out with a $1500.00 bill just because some "service tech write up guy thinks i need this and that...i have no problem paying stuff on my car i have a problem when you get charged for this things that are absolutely not needed..
  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
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MAT96 on 03/16/2021
Always be wary of the bill before paying. Service advisors make an additional commission on the services they sell on top of their hourly wage. A good portion of Service advisors will never recommend or perform work that is not needed without prior authorization, but there are a few scum bags out there that will do anything to steal another buck.
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