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Northtowne Hyundai


6750 N Oak Tfwy, Kansas City, MO 64118 (map)
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Dealership Sales Review

1 out of 5 starssales Rating
The place to be if you want to be ignored.
Written by ChrissyHu on 03/29/2014
My husband & I visited this dealer with 2 specific cars in mind (we had seen it on edmunds.com). as we are looking around for the cars. (we should have called ahead) we didn't see it. So we proceed to walk around the lot. No one greets us (can you believe that), as we pass an employee, my husband starts to greet him, the associate continued on as if he said nothing. I decide to go into the the dealership & stood in the the door for about 2 minutes (checked the phone as i was getting testy), no one helps me, about that time my husband come in the dealership, walks over to someone that is just peering out the window. Maybe it was break time? husband asks if the associate can help him? well come this way... the 2 cars we wanted to look @ were out getting detailed & it was to late to go look @ the place that they had the cars. as i left i thought to myself we will never by from this place. I don't think they wanted our business. There loss - as we will definitely be purchasing a car as a new driver is added to our family.
  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? Not Applicable

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dealernw on 06/06/2014
Dealer Response
It is very unfortunate to hear that this occurred at a Northtowne Dealer. Especially Northtowne Hyundai as we are a Presidents Award Dealer and Dealer Rater of the Year Award winner. I regret that this happed to you and trust that this is not the way we do business at Northtowne Hyundai. Dealer ratings across the web are very important to us and we were caught off guard to get an unsatisfactory review. I do hope you accept our apologies and we hope you found the vehicle you were looking for.
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