Molle Volkswagen
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Dealership Service Review
service Rating
Go to Bud Brown VW
Written byon 10/06/2011
I bought my car at Molle, but the service dept. didn't seem interested in fixing the rear brake problem seemingly common to 2007 Jettas.
Out of frustration, I went to another dealer who immediately fixed the brakes under warranty.
They ordered new calipers and it took care of the wear problem.
Molle VW told me the wear was "normal" and sent me away.
I can't understand that approach; VW was paying for the parts/labor under warranty, so why not try to satisfy the customer.
As a result, I'm still satisfied with VW and know never to go to Molle again.
By the way, the dealer who fixed my car (Baron) no longer sells VW, but their service team was hired by Bud Brown VW in Olathe.
My experience there is just as satisfying as it was when those managers and techs were working at Baron.
I do recommend Bud Brown
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable