Gladstone Dodge Chrysler Jeep Ram

by Cara Hukill on 07/23/2022

If I could give negative stars I would. My car was to be serviced on 5/17/22 by GDJCR. It is 7/23/22 & my car is now in worse condition than when it arrived. My vehicle didn't want to start and white smoke was billowing out of the exhaust. The diagnosis 3 weeks later was a blown head gasket. I had my vehicle for 8 mos. There are 60,919 mi. It just passed the factory warranty.. There were talks with my advisor of goodwilling the factory warranty & replacing the engine under it; however my engine stayed torn apart & no one was returning my calls for nearly a mo. I’d contacted the service manager (Chris Elleman) multiple times & the GM over sales & service (Anderson Foster). I finally heard back from the GM after 4 days & he said he would handle things & call me back within the hr, he did not. There was back & forth talk between my warranty company (AUL) & GDCJR for over a mo. with GDCJR saying I need a new engine. AUL approved for head gaskets to be replaced. Not only was my engine torn apart for a mo. & it took forever for the HG to get ordered, it was also was left outside in the rain with the windows down. My car now looks & smells like a junk car. I grew up in poverty, this was my first car I’ve been able to purchase on my own, I spent almost $40,000 & it now looks like trash thanks to GDCJR. I arrived at GDCJR in June to finally receive my rental after requesting one back in May. This took so long because Rachel, my advisor, had the audacity to decide I “didn't need one.” She told Dan it would be too expensive out-of-pocket, they weren't even sure yet I was going to get my vehicle covered under warranty. She never communicated this to me & I had to find out when calling Dan to see where I was at on the list to get one. Never was on a list. This is when I finally got to speak to the service manager. He said he wasn’t aware of my issue (I’d left him voicemails to no avail & I also spoke to the GM of the store so why would he not notify him). He told me he'd call me the next day once he investigated the delay on my car. He said that after inspecting the engine himself he believed that the head gasket repair would fix the issue. This left me feeling insecure because for a month I’d been told I needed a new engine. I spoke with my uncle who has been a mechanic for 42 years & went up & spoke to Chris in person again. I suggested sending off the heads & checking the oil for coolant & he laughed & said my uncle didn’t know what he was talking about. Rachel, blew up on me for talking to Chris and threatened to blackmail me on no grounds. Chris sent her home after I requested to make her leave. Her behavior was later excused by the GM because “she has issues and she's gotten better”. He said that she gets it right with 3 out of 4 customers. Chris said he would speak to the mechanic who originally diagnosed it & get back to me the next morning. He did not. My uncle & I went in person & Chris said he did not have time for us because he “had a business to run.” I told him I was his business. He wouldn’t let my uncle talk to the mechanic. Chris left to go talk to him & returned saying the mechanic just “assumed” I would need one because he didn’t know how long my car had overheated, but I shut my engine off immediately after the smoke came out so Chris felt confident my engine was fine. By the way, Rachel's son is a mechanic. Possibly THE mechanic. We proceeded with the head gaskets getting replaced. 2 weeks later I was told the mechanic stripped the threads while putting the engine back together & that AUL denied paying for it. They said I needed to again reach out to AUL & to the dealership I purchased it from to get a new engine. I did so & they all were baffled that GDJCR was trying to deflect their wrong doing onto them. As of 7/23/22 they are demanding I return their rental car. I told them I wanted my car back & they said to tow it to Victory & let them handle it. This has been the worst experience I’ve ever had with an establishment. Horrendous communication. Horrendous actions. My car is in worse condition than when it arrived. I feel as if I am being punished for something I did not do. I feel as if I've been taken advantage of as a woman in this industry. I am beyond frustrated & have maxed out at exhaustion.

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by James Ahern on 01/31/2022

My son had his Jeep serviced in November heater was not working took months to get the part. Since November the heat has only worked marginally, Called to make an appointment 1/12 was told that 1/19 was the soonest they could look at the jeep dropped it off on the 19th did not hear anything my son called on the 1/27 they then told him that he needed almost $2,200 worth of work done to the jeep. Stated that his Radiator was leaking.. Their has never been any signs of it leaking. He went to pick up his jeep today and know they are telling him he needs more work done and his check engine light is on. Funny how it was not on when he took the jeep in on the 19th I talked with a service manager and he stated well you never know when something could go wrong and when the radiator leaks it won't leave drip marks unless you pressure test it. all the other issues stated was not mentioned on Friday they filled out a new inspection on Saturday. The service manager lied and said he thought the car was going to be picked up Saturday they never called him to pick it up as he stated hew would I guess they needed more time to fabricate their stories

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by Kyle on 04/04/2021

Would have had my business if they were not either incompetent or dishonest. Asked multiple times about 0% for 84 months was pre-qualified then 2 hours into my 3 hour drive was called to be notified that the vehicle I wanted was for only 48 months. pictures don't always add up on online sites to their website. Was hard to get stickers for vehicles. Some red flags made me nervous about this dealership. I hope your experience was better than mine.

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by Simon on 03/16/2021

Had my truck recently in to get recall work on it as well as having them check some other issues I was having with it. dropped my truck dropped on a Wednesday got a car from them meanwhile till mine was done which was supposed to be Friday. didn't not get my truck back till Monday. got home and felt the steering off and saw a part being broken call back to tell them the issue and the person I talked to said, " well it was broken when you brought it in". Which it wasn't bec it looked freshly broken. He Claimed it my problem and I have to fix it mysel. so if you're looking for a shop to get a vehicle service save the hassle and look somewhere else. Also a chick that works at service desk was rude AF and not helpful at all. [non-permissible content removed]

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by Matt Coultis on 01/20/2021

Horrible experience. Could not fix the problem, TWICE!!! Had to take our Jeep to Victory to get it fixed correctly. Incorrectly charged us and gave my attitude when she told them. We did at least get the bill figured out. I WILL NEVER go back and I would not recommend to my worst enemy.

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by Joe on 06/18/2019

We have had 2 different issues in a 3 month time period. The most recent involved an oil change. We had greasy fingerprints on our glove box and the air conditioning vents along with grease on the outside of the vehicle. They told us that they check our brakes and were checking to see if we had a key for locking lug nuts but that does not explain the vents in the car that they messed with. Furthermore, in March we brought the car in for an intermittent start issue. They told us it was the crank position sensor. We told them that we just replaced it. They immediately jumped into that we did not use original equipment parts and that we needed to have them put in the proper crank position sensor at a cost of $1,100. They would not guarantee that this would fix the problem and that additional things may need to be done but this was the place to start. There was not a code for the crank sensor in the computer. I did some research online and they recommended changing the relay control module (OE price online was $240.), changed it myself and the problem went away. When I called and complained, I talked to Brandon. He brought up about the price and the quote. We received a quote over the phone and even called a second time to verify the price which they quoted it twice. They did honor the price, but told us that this was not our first oil change because the car had 44,000 miles on it and we should know the price was a lot higher than the $60 quoted. For the record, we purchased the car with 41,000 miles on it and this was our first oil change. If this is their definition of good service (expecting the customer to know what things cost), I recommend going elsewhere. I have always been told that if a mechanic does not know what is the problem you replace the cheapest thing first. Here it looks like they want to replace the most expensive thing first to milk you for more money. Finally, our oil change price was then changed from $60.00-70.00 to $145.00 for the next time we have it done. WHAT IS GOING ON?!!

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by Tech2019 on 05/26/2019

This is the most crooked dealership I've ever done business with ! They advertise a low price online but raise it by $7k when you go to purchase. They sold us a truck with the wrong engine and missing options listed on the window sticker. When confronted with the issues, they told us tough luck ! We had signed the papers and the were done with us. Do Not Buy From Here !!!!!!

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by dogzen on 08/20/2018

Our Chrysler broke down while in Kansas City. The dealership was very helpful and accommodating, from being checked in to getting our car fixed. Sonny and Colby were very caring and professional. I have two new heroes.

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by Hhoward on 06/29/2018

I would not buy a vehicle from Gladstone Dodge. We had negotiated a deal with Dylan and he agreed to throw in some accessories for $800. Before we drove back in I spoke to him on the phone to confirm everything and I told him on principle the accessories had to be part of the deal since he made that offer. I was confirming this because he had waive red back and forth after originally offering it. He told me he would not lose the deal over that. When we arrived to complete the paperwork his manager, Bobby, came out to tell us that was not happening, yelled at us as we got up to walk out and was extremely rude telling us we were the ones blowing they deal among many other things. He was very disrespectful.

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by RamOwner on 06/13/2018

Purchase an 18 Ram 2500 with it I purchased the bed liner and the master shield for $1700 and its been over 2 months and 3 trips and its still hasn't been done, I have actually had to file a compliant with the State Attorney Generals Office in the State of MO and planning to take them to small claims court if a refund isn't issues So beware once you purchase your vehicle your just another sucker also don't believe I am the only one this has happened to I never got the survey for Ram either and you should when you purchase new, so I would definitely stay clear if you wanna save time and money look else where

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by dukeman1 on 07/18/2013

First and foremost, I have to say thank you to Jake C. and Troy R. at Gladstone, both made my experience there awesome. During my car buying process I was working with two Jeep dealerships: Glendale in St. Louis and Gladstone near Kansas City. After exchanging emails and text messages with Doug (Glendale) and Jake (Gladstone) for about four days, we finally settled on an exact vehicle and deal with Glendale in St. Louis. After driving the 2+ hours to the dealership I found out that the deal Doug (sales minion) and Eric (pathetic excuse for a sales manager) made was bogus and that they wouldn't honor it. The vehicle we agreed on had 20" wheels on it...the vehicle Doug and Eric tried to sell me once there at the dealership had 18" wheels on it and they thought I wouldn't notice. After bringing it to their attention and explaining that the "miscommunication" was entirely on their end, they refused to honor the deal we had and put the 20" wheels back on so out of principle, renegotiating a deal wasn't happening. Eric then tried to tell me that the vehicles at Gladstone that I was comparing his at Glendale to, did not have 20" wheels - which oh by the way, they did. My wife and I walked out, and wow, I'm glad we did. After my wife and I left Glendale we called Jake and Troy in Kansas City, and explained to them what happened and how Glendale is a joke of an organization - hoping they would still be willing to honor their deal before Glendale "trumped" them. They could have easily taken advantage of the situation and not honored the latest offer they made me, but instead they maintained their professionalism and integrity and not only kept the deal but also stayed open over an hour after the dealership closed for the night to see us. Jake (salesman) and Troy (manager) of Gladstone are what's right with the auto industry. They competently answered all of our questions and were so helpful in getting us the best deal possible. Bottom line, I STRONGLY recommend anyone who is interested in buying a Jeep to drive to Gladstone in Kansas City. Jake and Troy will absolutely take care of you. And no, I do not work for Gladstone. I'm an active duty military officer who appreciates high quality service and organizations willing to go the extra mile for you. Go give Gladstone your business, you'll be glad you did! Ask for Jake and you won't be disappointed.

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by idrivelhs on 06/25/2013

Tom, service manager, tried to sell me approximately $1,125 of unnecessary service and showed little concern regarding the service need that I brought my vehicle in for. Upon checkout, the cashier couldn't tell me if the dealership offered a military discount and told me to go find Tom. Is it too much to great your customers with a smile and say please and thank you. I had to stand at the cashier's window for 8 minutes before someone came into that little room to check me out. I will certainly put you at my location of last resort for service, contemplating a letter to Chrysler's corporate office to explain why your customer experience is remedial. I will certainly tell friends and family to avoid your dealership. Funny, when I got home I was talking to all of my neighbors' in my driveway who told me that your dealership should be called [non-permissible content removed]. Grade: Fail

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by brayla on 06/21/2013

Danny was extremely pleasant and easy to work with. He explained everything about the vehicle and the sales process. Made me feel extremely comfortable with my decision to go with Gladstone. I would recommend him to a friend or family member without hesitation. Gladstone Dodge is very easy to work with as well! Thanks for a great experience!

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by averyw on 06/04/2013

True professionals at Gladstone Dodge!!!! I needed a new truck and they delivered with a "no stress" buying experience. I am a customer for life!!!! I shopped several KC area dealerships and was not given much attention. At Gladstone Dodge, I was treated awesome and drove away a new 2013 Ram in less than an hour. I would highly recommend this dealership to anyone who is interested in buying and buying from true professionals who know what the term customer service truly means. Can't thank them enough and I now own the truck that I always wanted at the price I was looking for. I gave them this rating due to their work ethic and the way that I was treated. They treated me like family and you must check them out!!!!

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by happycustome45 on 05/18/2013

Scott helped us to find just what our family needed without pressure. We are very pleased with our experience at Gladstone Dodge and will work them them for all our future auto needs.

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by newmember5 on 12/12/2007

We purchased a Ford escort ZX2 in October, 2007. We were promised that "almost anything" within the first 3000 miles or three months would be taken care of. In December the emergency brake cables needed to be replaced because they would not completly free up the rotor when disengaged. This, they said would be one thing they could not help us with. Even though the warranty paper they gave us said the brake system was included, it did not specifically state the cables, only brake lines and a few other components. This was not a real costly repair, and them going ahead and covering this cost would have been minor as apposed to us never going back and letting others know how we were treated. They tried to "make things right" by reducing the cost by about 35 dollars. What a joke, almost an insult!

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