Customer Reviews of Dean Team Hyundai
I Love my new Hyundai,
byon 11/19/2023
A great experience thank you Milan and Dean Team Hyundai Milan was very polite, knowledgeable and friendly. The last time I bought a car I was there about 4 hours, to my surprise this time I was in and out in about an hour. Gordon the finance manager was also fantastic, he got me a lower rate than my own bank.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Customer Unsatisfied
byon 01/16/2024
The buying process was fine and the salesman was good to work with. However, the 2nd day of me driving my new car I ended up with a flat tire. Turns out the rim of the wheel was dented which was why I got a flat tire. I didn't hit any curbs or pot holes. I drove the car for less than 25 miles. The cost to fix the wheel is $800+ which is mentally deflating after buying a car. I called the salesman and manager and they told me I was "out of luck" and there was nothing they can do. This left a sour taste in my mouth and I won't buy from them ever again unfortunately.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
I Love my new Hyundai,
byon 11/19/2023
A great experience thank you Milan and Dean Team Hyundai Milan was very polite, knowledgeable and friendly. The last time I bought a car I was there about 4 hours, to my surprise this time I was in and out in about an hour. Gordon the finance manager was also fantastic, he got me a lower rate than my own bank.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thanks!
byon 10/16/2018
Alex was so helpful in finding a car for my down payment minimum and helped when i needed most! Mindy was awesome with the financing and everyone was so inviting. Another lady even congratulated me on my new vehicle. Thanks guys! :)
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Thank you Andy Miller!
byon 06/05/2018
On Memorial Day weekend I went in to test drive a Sante Fe and drove out with my dream car! The whole experience was pleasant, no pressure and Andy Miller was awesome! I will recommend Dean Team and Andy to anyone I know that is looking for a new car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Cay Buying Experience EVER
byon 03/11/2018
Tim Riley and Reed were amazing! They made purchasing a car for our son so easy. They knew what we were looking for and showed us all the available options. By far, the best and easiest car buying experience ever. Will be back for our next purchase. Thank you, Tim and Reed!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Amazing Experience
byon 03/01/2015
I did my 'homework' and came to the dealership pretty much knowing what I wanted, but Paul Smith showed me an even better deal. Scott Varnum worked hard at getting me the best loan and interest rate possible. I have never been able to say buying a car was even close to being a pleasant experience, but this was amazing. I never felt rushed or bullied into making a decision. This was THE BEST car buying experience that I've ever had and will be back to see these guys when it's time for the next vehicle.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great service
byon 11/26/2014
They had really great service. Andy was very knowledgeable on the different cars that I looked at.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Dean Team is the Best Team
byon 08/20/2014
My recent car buying experience was the best experience I've ever had in purchasing a vehicle. My initial interaction with Adam over the internet made me convinced this was the first place I should visit. Upon my arrival I was greeted by Darryl in sales and shortly thereafter by the General Manager who offered me a bottle of water. Darryl was great! Cordial, friendly, and honest. Tom F. the GM was fun to talk with and by the time I left the Finance Manager's (Scott) office I knew I made the right decision. Darryl introduced me to Coach in service which benefitted me two days later when I had an early morning question about my car. The entire staff here is top notch and they really understand how to make a customer feel special! I highly recommend visiting Dean Team Hyundai and further recommend requesting the individuals I've dealt with personally!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
WONDERFUL experience buying our FJ
byon 08/18/2014
My husband and I bought a Toyota FJ from Dean Team Hyundai last week, and as the title says, we have nothing but good things to say about the experience. Working with Chris P. was truly a pleasure. He is all that you could ask for in a salesperson, down to earth, friendly, knowledgeable, and courteous. Buying a car is oftentimes such an ordeal, but this transaction was as painless as I have ever experienced. Dean Team went above and beyond to ensure that we were happy with the FJ, and even today they are taking care of a couple of minor issues for me because they truly care about customer satisfaction. We received personal correspondence from so many team members and their dedication made it an easy choice to buy from them. I LOVE The Dean Team experience and will happily name drop to any friends in the market for a new or used car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Mike W. is great
byon 05/22/2014
We highly recommend Mike W. He was there to answer all our quesitons and did not make us feel "pushed" into the sale. He stayed later than needed and went to bat for what the customer needed and wanted.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
It was all about me!
byon 05/15/2014
I've had some impressive car buying experiences in the past that I share with people but this one was the best. Adam was very helpful speaking to my wife on the phone prior to the visit; she was confident that this is a dealership we should work with. We came to Dean Team after a Sleazy experience two days prior. The Dean Team was a model of customer service, knowledge and professionalism. I never sensed any uneasiness, edginess nor uncertainty among the staff we worked with nor anyone else. I wouldn't be surprised for them to entertain any reasonable request from a customer. They all seemed to be happy to be there and take pride in their interaction with customers and prospective customers. I'm sure they sleep well at night. Many thanks.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
New Car Lease
byon 04/29/2014
ease of doing business, hassle/pressure free negotiation with efficiency by staff was my experience. Customer satisfaction is what I expoerienced as their focal point. Product and sales process exceeded my expectations.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Terrible experiences all around
byon 03/21/2014
Terrible, terrible, terrible dealer. I say this because i didn't just deal with one salesperson, but several. The communication is probably the worst. Don't every try to call them, they won't answer. And they won't return return calls for days, if ever. Everyone seems incompetent, they act like they can do things for you, but when you ask them to they fumble around and come up with excuses. Get everything in writing, even down to the smallest detail!!! The minute you put a deposit down they will switch around numbers and change their story. The good old days when someone's word means something is long gone. If they don't have the exact car on the lot you want, go to a different dealer that does. They will discuss a price as if it were a car in their inventory, but then raise the negotiated price because they had to "trade it" from another dealer. I have never had such a terrible experience in my life and will never, ever recommend this dealership to anyone. Also...they have terrible facilities, with no free food or drinks, just vending machines...
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
Amazing!!!
byon 03/12/2014
My husband & I just bought two brand new cars from Dean Team. Mike W. was our sales guy & he was excellent. He talked us through everything & made us feel as if nobody else mattered. He went over all the added features with me on my car & didn't treat me bad because I'm female. He made me feel very welcomed & didn't hesitate to answer any questions we had. Adam N. had also worked with us & assured me they were doing everything in their power to get us our new cars. They worked with us to get us the best deal possible. I drove off the lot that night with my new car. Adam gave us a dealer tag so we had use of the car until they got all the numbers worked out. When we went back to finalize it, they detailed my car & filled up the tank for me as promised. I can't wait to get my next Hyundai from there.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
great experience
byon 03/09/2014
I bought a car from here yesterday, my salesman was Kurt G and he was awesome. He helped me find the car that was right for me and got me a great deal.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great car buying experience!
byon 03/07/2014
Had a great experience> I had done my research on the Internet and walked in ready. Mike M. was AWESOME to work with. There was no getting handled....I felt like I was dealing with someone who genuinely was working for my business and cared about my experience. He listened, and made it happen. My very best car buying experience to date!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
Mike E. Dean Team Hyundai
byon 03/05/2014
My wife and I just purchased a Tuscan from Dean Team Hyundai. We had a first class experience. Mike E. was very professional and did a great job putting my wife in a vehicle she really likes at a fair price. He is the first person I will call when we need another car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
My Santa Fe
byon 12/12/2013
Dean Team dealership and it's employees were the best experience that I have ever had with purchasing a vehicle. I was given a good deal. They worked with me to get where I wanted to be and gave very good customer service. I live in Chicago, Illinois and drove to Ballwin, Missouri for this vehicle and will do it again when it's time for another. I was very pleased with my purchase.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Not Applicable
manipulative, verbally abusive
byon 10/08/2011
We had 3 different sales people(one the sales manager), and all three of them were emotionally manipulative, financially untruthful, and flat out lied about the history reports and rarity of the cars. One of the car reports they gave us was a car fax report for a similar vehicle, but my wife noticed that the VIN numbers were not the same - neither was the miles, condition, or amenities. When I calmly said 3 times that I was no longer interested in a particular car, they threatened to call the cops and have me thrown out out for my "disrespectful and non compliant nature", because I would not sign the papers. They had my wife in tears and were laughing and bragging about it. This is the only place I know off that lives up to the "used car salesman" notoriety. I have bought more than a dozen of used cars from nearly as many places and I have never experienced so much pressure and immortality. If it was the 1800's, and I was a younger man, I would have drug all three of them out in the streets and beat them silly. We later found out at Aufenburg VW that Dean Team lied over 30 times to us as we were writing information down. Dean team came down over 7K on 2 cars and 5 K on another, but the price different was not enough to allows us to buy something that we could not trust from people we could not trust. We will never buy from dean team, even if they clean up their act. Spend the extra time to go to a reputable dealer like Aufenburg, and you will find that their prices are "pre-marked up" to make you feel like you are getting a good deal.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No
Always great service
byon 07/13/2011
Craig usually takes car of me when I take my Hyundais in for service. He is very polite and always makes sure that I am well cared for if I need a loaner. I have never had an issue and they always go the extra mile to make the service experince comfortable.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great customer service
byon 07/13/2011
Everyone at the dealership treated my wife and I very well. Very accommodating throughout the entire sales process. Got a great deal and the exact car we wanted. We will be coming back next year for our next car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
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