Fits the stereotype of sleazy car dealersWritten by dm3500 on 07/03/10 12:00:00 AM PDT Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? No, Poor experience with dealer personnel
My wife and I really appreciated the quality and value of Hyundai vehicles but were dismayed by the terrible and unethical service of the sales staff (including a self-proclaimed 'manager'). The sales consultant attempted to get us to sign a firm commitment to buy when the terms hadn't even been fully defined (the four square trick but with some squares still left blank). He then lied to us about the interest rate used in calculating the loan payments; fortunately, we knew the formula for calculating loan payments and determined on the spot (with the help of a calculator) that he was trying to get us to agree to a 6% interest rate while claiming he was competitive with 2.9% rates elsewhere. Then, he claimed that the only way to get the better rate was to pay $1800 more for additional warranties. We had it, and left the dealership. The 'manager' followed us and offered to work with us if we just came back inside, and we refused. He then accused us of not being serious buyers. In a sense, it was true; by this point, we had no intention of buying from such an unscrupulous dealership. Ironically, we ended up buying a different make vehicle from a different dealership under the Dean Team banner which had excellent service and a forthright approach to sales. Something must be specifically wrong with this Dean Team Hyundai dealership.