Love The Car - Hate the DealerWritten by lovethecar on 02/15/11 11:00:19 AM PST Go back to Sales reviews
Recommend this dealer? No Purchased a vehicle from this dealer? Yes
Bought a new Elantra and love it. The sales, and now the service, experience is horrible. I worked with the internet salesperson and was switched to the sales manager the moment ZI walked in - he didn't trust the woman doing internet sales. This guy was a control freak - the sales people had to come into his office to get bottle water he kept in a little fridge under his desk...! It was like a scene from "The Office" only worse. They promised a lot that wasn't in writing and I asked the sales person to confirm in writing to me. She did - free oil changes, etc - but every time I return the car for an oil change they treat me like I'm trying to steal an oil change from them. Yesterday the sales manager confronted me and said that the internet salewoman was no longer there and he knew NOTHING about free oil changes. That did it for me. I love the car, it's so much better than the Honda's I've driven for years... but the [violative content deleted] they have selling and servicing makes me wonder about Hyundai's oversight of the delivery pipeline. They make a wonderful car, if only they could improve dealer sales and service.