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Dean Team Hyundai Sales Reviews

  • 14754 Manchester Rd
  • Ballwin, MO 63011 (map)
  • (888) 960-0675
  • Chat with Dealer
Sales Rating:

Love The Car - Hate the Dealer

Written by lovethecar on 02/15/11 11:00:19 AM PST
Recommend this dealer? No Purchased a vehicle from this dealer? Yes

Bought a new Elantra and love it. The sales, and now the service, experience is horrible. I worked with the internet salesperson and was switched to the sales manager the moment ZI walked in - he didn't trust the woman doing internet sales. This guy was a control freak - the sales people had to come into his office to get bottle water he kept in a little fridge under his desk...! It was like a scene from "The Office" only worse. They promised a lot that wasn't in writing and I asked the sales person to confirm in writing to me. She did - free oil changes, etc - but every time I return the car for an oil change they treat me like I'm trying to steal an oil change from them. Yesterday the sales manager confronted me and said that the internet salewoman was no longer there and he knew NOTHING about free oil changes. That did it for me. I love the car, it's so much better than the Honda's I've driven for years... but the [violative content deleted] they have selling and servicing makes me wonder about Hyundai's oversight of the delivery pipeline. They make a wonderful car, if only they could improve dealer sales and service.


Dealership Experience

How quickly did the dealer respond to your email inquiries? No response While you were at the dealership, did you feel the dealership used your time well throughout the purchase process? No Did the dealer honor all commitments made? No

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